Lexus of Winter Park

I have been a patron of Lexus in Winter Park since 2005. I just purchased another vehicle from them today and found working with their team very easy. Charles Ream did a great job from beginning to end and I just purchased another vehicle from them today and found working with their team very easy. Charles Ream did a great job from beginning to end and would not hesitate to recommend him to any one interested. Thanks Charles. More

My family and I are always impressed by our overall experience at Lexus of Winter Park and Charles makes that experience all the more top notch. He is extremely pleasant to work with, knowledgeable, ho experience at Lexus of Winter Park and Charles makes that experience all the more top notch. He is extremely pleasant to work with, knowledgeable, honest, and very professional. Charles goes the extra mile to show he cares about his clients and is very communicative, and helpful. Grateful for someone who makes it their passion to be excellent in every area of what they do and that is Charles! More

An easy and smooth experience from working the lease over the phone, to confirming it a few days later, to finalizing everything during our visit, in a reasonable amount of time. Management worked to secure the phone, to confirming it a few days later, to finalizing everything during our visit, in a reasonable amount of time. Management worked to secure the right SUV within our parameters. The staff were extremely straight forward and knowledgeable. Great touch with red carpet treatment delivering and going over the vehicle as well as immediate follow up. More

Kyle Morse and Dan Warren are the best sales team that I have ever dealt with and I am 67 years old and have been buying cars since I was a teenager... I say this because their commitment did not stop on I have ever dealt with and I am 67 years old and have been buying cars since I was a teenager... I say this because their commitment did not stop once the sale was complete ...they were available for any and all questions and concerns and I must have called Kyle 10 or 15 times with questions about how to set up my car and he was more than happy to help at every turn...I made sure when I went back to Lexus to buy my daughter a car that I went back to Kyle and Dan again I highly recommend both of them More

Hee was very sweet and knew what she was talking about. She made the process seem less and enjoyable. I wouldn’t have wanted to had any other associate. She’s great! She made the process seem less and enjoyable. I wouldn’t have wanted to had any other associate. She’s great! More

I contacted this dealer to purchase a Lexus. The internet staff told me they would text me to set an appointment, they never did. I called again and scheduled a test drive. I was ready to buy, but they did n staff told me they would text me to set an appointment, they never did. I called again and scheduled a test drive. I was ready to buy, but they did not have the vehicle I wanted in stock. Numerous miscommunications followed. I was told one discount on the phone that sales did not want to honor. I was told they had a car, then I was told they didn’t because it was used as a loaner. They called again and said they received another car so a set date/time was established for me to view the car. I drove an hour and a half to get to the dealer. When I arrived they did not have that vehicle and the sales staff was not informed by the internet staff that I was coming in to see a car. They tried to sell me a more expensive model. Very unprofessional, not what I expect from the Lexus brand. More

Joel, Hee, and Mark were absolutely amazing to work with! They helped me get into a car of my dreams and exceeded all my expectations! They helped me get into a car of my dreams and exceeded all my expectations! More

Excellent customer Service! I am One happy customer. Charles, Chanlin and Brian were very professional and met all my expectations. Thank you all so much!! Charles, Chanlin and Brian were very professional and met all my expectations. Thank you all so much!! More

When I took my RX 350 in for its first service in December 2020, Charles was my consultant. He could not have been more helpful. I was scheduled for service and detailing, and he explained the proc December 2020, Charles was my consultant. He could not have been more helpful. I was scheduled for service and detailing, and he explained the process and approximate timeline. He went out of his way to be helpful and accommodating and was very pleasant to work with. In the short time I have dealt with Lexus of Winter Park through their sales and service team, I have been most impressed and extremely satisfied. It's such a pleasure to deal with a professional level team! More

Everyone I came in contact with was friendly and professional. Joel and Hee are amazing and an asset to this brand as well. They truly understand and embrace the pursuit of perfection. When the rest professional. Joel and Hee are amazing and an asset to this brand as well. They truly understand and embrace the pursuit of perfection. When the rest of my family moves here in January, they will also become a customer because of this experience. More