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Lia Toyota of Rockland

Blauvelt, NY

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Employees
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Vehicles
4.8
691 Reviews
At Lia Toyota of Rockland you'll find new cars and used cars for sale. Serving customers from New Hempstead to Poughkeepsie. Our state-of-the-Toyota dealership also offers local auto repair and Toyota service with the ability to schedule an appointment online. If you're looking for Toyota parts & accessories please give us a call or order your Toyota parts online at Lia Toyota of Rockland.
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618 NY-303

Blauvelt, NY

10913

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December 07, 2004

I recommend this dealership but NOT Norman Aiken!!! He is the WORST salesman on this planet! He does not know about cars or how to treat customers- like how to pick up the phone and return a phone call. Th More

by starz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norman Aiken
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Oct 27, 2009 -

Lia Toyota of Rockland responded

I have to say something about this review. I used to work with Norman, Rodney, and Lem. I've been mulling over what I wanted to say for some time. I am truly apologetic to this customer. Having worked with Norman, I was surprised about this review. As he had a very strong customer base, with many referrals. Unfortunately this was one of the situations where you can't make everyone happy. And look, because of this one transaction, the dealership was affected. Having received poor marks, even though this customer still recommended us, and praised my other previous co-workers! I only hope that people will actually read the review, not just look at the score, even this post is nearly 5 years old, plenty of people still look back at the history of the dealership. I want people to know that we try our best to help everyone. And if future customers have a communication issue with a salesperson, please let management know, we will assign someone else to assist you. It would be a shame if dissatisfaction came about, due to lack, or improper communication. Thank you for your understanding.

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