I recently purchased a 2026 Toyota Sienna XLE - haipeng64
I recently purchased a 2026 Toyota Sienna XLE (7-Passenger) from Parkway Toyota in Englewood Cliffs, NJ. Unfortunately, my experience after the purchase has been extremely disappointing and far below the level of customer service I expected from a Toyota dealership.
Before I purchased the vehicle, the dealership responded very quickly to my questions and provided excellent attention and assistance. The sales process was smooth, and I felt that my business was valued as a customer. However, after the paperwork was completed and the vehicle was sold, the quality of communication and customer service changed completely.
About one week after the purchase, I contacted my salesperson, Roma, to ask for an update regarding my brother’s permanent New York license plates. I completely understand that DMV processing times are outside of the dealership’s control. My request was simply to receive an update or any available information. I was not demanding immediate results; I was only hoping for a professional and helpful response.
Unfortunately, instead of receiving the same level of attention that I experienced before buying the vehicle, I felt that my questions were treated as an inconvenience. This was very disappointing, especially after making a major purchase from the dealership.
Furthermore, I sent a message to the dealership at 10:37 AM requesting a reasonable response and assistance regarding this matter. However, after waiting until now, I still have not received any reply. The lack of communication and follow-up has made me feel ignored as a customer.
Purchasing a vehicle is not just a one-time transaction. Customers need support after the sale for important matters such as registration, license plates, warranty questions, maintenance, and future service needs. A dealership representing the Toyota brand should continue to provide respect, responsibility, and professionalism even after the payment has been completed.
I hope Parkway Toyota seriously reviews its after-sales customer service process. A customer’s experience after purchasing a vehicle is just as important as the experience during the sale. I hope future customers receive the same attention after their purchase as they do before signing the paperwork.
Read More