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Lia Toyota of Wilbraham
Wilbraham, MA
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 397 reviews
May 20, 2025
Always such a great experience at Lia Toyota of Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and she’s Awesome! Does everything she can to help Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and she’s Awesome! Does everything she can to help you and always makes sure you fully understand everything before you leave! More
by Ggeanejr
Employees Worked With
Nicole Bourassa
May 03, 2025
Easy to work with. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options. More
by Bogoldrite
Employees Worked With
Michael Whitsett
April 30, 2025
I had an appointment at 10:00AM today for simple oil change, after 2 hours I checked with the service advisor and been told that it wouldn’t be any longer and half and hour later I checked with them aga change, after 2 hours I checked with the service advisor and been told that it wouldn’t be any longer and half and hour later I checked with them again and they couldn’t even get done anything. I just got my car back after 2 and half hours later without having simple oil change. And all they can say they are sorry about it. Just wasted my time. I don’t recommend this place for service. More
by Onder Akyay
Employees Worked With
Nicole Bourassa, Kelly Murray
April 23, 2025
Been a month since I purchased a vehicle, keep giving me run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. More
by Mazhar Ali
Employees Worked With
Aleksandr Godlew, Andre Bernatchez, Riley Campbell, David Benitez, Mike Kaplan, Richard Greenaway
January 28, 2025
I have been going to this dealership for over 15 years. Great dealership and great salesman. One particular is Mark Poirier. I have been using Mark for all my purchases. He is very knowledgeable and a plea Great dealership and great salesman. One particular is Mark Poirier. I have been using Mark for all my purchases. He is very knowledgeable and a pleasure to work with. He is a valuable employee to the LIA group More
by doran100
Employees Worked With
Mark Poirier
January 07, 2025
I bought/paid for my car on Thursday Jan 2nd and I have yet to recieve my car. Something about upgrading the licensure computer system. I am just dissapointed with the whole process. I called and left a me yet to recieve my car. Something about upgrading the licensure computer system. I am just dissapointed with the whole process. I called and left a message for the gm on Sat Jan 4th. No call back. I just want my car. More
by Lolitasosa74
Employees Worked With
Riley Campbell, Francisco Sanabria, Mike Kaplan
January 03, 2025
David Benitez was an excellent salesman, but financial people and registration people were very slow it should not take five hours to pick up a new car people and registration people were very slow it should not take five hours to pick up a new car More
by Mike D
Employees Worked With
David Benitez, Francisco Sanabria
