Liberty Chrysler Dodge Jeep Ram - Service Center

Superior customer service The people who were involved managed the insurance claim with positive customer facing interactions resulting in a superior experience. Would recommen The people who were involved managed the insurance claim with positive customer facing interactions resulting in a superior experience. Would recommend to friends and family. More

Jim in service department I have been coming to your dealership for round 15 years each time I com I always connect with Jim he is the best hes he's caring and he gets the job I have been coming to your dealership for round 15 years each time I com I always connect with Jim he is the best hes he's caring and he gets the job done I can call him and ask him questions about my car and he always manage to take care of the problem I believe in him and I trust his word More

Excellent service My sales person, Joe Torchia, picked up my vehicle in the late morning, brought it in for service and had it back by 4PM. The oil was changed, tires r My sales person, Joe Torchia, picked up my vehicle in the late morning, brought it in for service and had it back by 4PM. The oil was changed, tires rotated, screen system checked and even a car wash. Sales person and service were very professional, courteous and went above and beyond! More

Fast and prompt. Brought the car for oil change and was done promptly in time! Mr.Spriggs did a good job As the Advisor.. Good job guys! A+++! Brought the car for oil change and was done promptly in time! Mr.Spriggs did a good job As the Advisor.. Good job guys! A+++! More

Body works on my c300 mbenz The body shop advisors were very nice and helpful when walking me thru the process of the claim. The job was really done professionally. Great shop an The body shop advisors were very nice and helpful when walking me thru the process of the claim. The job was really done professionally. Great shop and will highly recommend. Thanks to Greg Mariani for all the help he extended to me. More

Service I have used this dealership for years and have always been well taken care of- I regularly get our cars serviced here and the service department is ve I have used this dealership for years and have always been well taken care of- I regularly get our cars serviced here and the service department is very professional and helpful. More

Great fix with short notice I needed to compete a recall item before a last minute long distance trip. Jim and the team took my appointment with less than 24 hours notice and co I needed to compete a recall item before a last minute long distance trip. Jim and the team took my appointment with less than 24 hours notice and completed the work well under the suggested wait time on the recall notice. More

WE purchase all of our cars at Liberty Auto City Courteous and friendly, the whole team ( billing, sales, customer service, body shop, service team) is responsive to questions or concerns. Our family Courteous and friendly, the whole team ( billing, sales, customer service, body shop, service team) is responsive to questions or concerns. Our family and friends have also bought cars from them, based on our recommendation. More

After Sale Responsiveness to Service Issue I brought my 2018 Jeep Grand Cherokee to have service performed on the center radio / control display which would continuously shut down and/or freeze I brought my 2018 Jeep Grand Cherokee to have service performed on the center radio / control display which would continuously shut down and/or freeze up on 12/20/2018. After a few hours I was informed that there has to be an update which may take a while so I would have to bring the vehicle back. I returned on 12/21/2018 and after about an hour was informed that the unit (radio) would have to be replaced and that I would have to leave the vehicle since the radio would not shut down so it would drain the battery unless it was disconnected when the vehicle was turned off. I was given a bare to the bone Dodge Caravan and sent on my way after being told the part was ordered. Today, 1/4/2019 and the vehicle is still at the dealership and the part may arrive by 1/18/2019. I have lost the use of this vehicle for what will be approximately month and been saddled with the worse possible mode of transportation as a substitute. I have contacted my service adviser (B Spriggs), my salesman (D Magana) and both the new car manager (E Deppen) and the General manager (N Kalisik) in order to get some type of better explanation and a loaner which better suits my needs. I am paying a fairly large lease payment a month and should not have to drive a piece of junk while my car is serviced for a manufacturing defect. Alas I have heard nothing back from any of these individuals regarding the status of the repair parts or another loaner. The dealership works hard to get you into a vehicle but shows little concern once the ink has dried. More

NEVER ORDER PARTS FROM THIS DEALER Never order parts from this dealer on the internet. They wouldn't cancel my order, wouldn't allow me to return the items (unopened) because they were Never order parts from this dealer on the internet. They wouldn't cancel my order, wouldn't allow me to return the items (unopened) because they were electrical parts. Even if they would have taken them back they have a 35% restocking fee. That's just ridiculous. But shame on me for not reading the fine print. Won't make the mistake of ordering from these knuckleheads. More