Liberty Ford Maple Heights

Excellent work! I received a quote quickly and made an appointment just a few days later. The reception personnel were very friendly and effecient. Ron was our serv I received a quote quickly and made an appointment just a few days later. The reception personnel were very friendly and effecient. Ron was our service manager and reviewed the estimate when I arrived. He had a few suggestions about parts. During the work, Ron called with updates and to alert me to unexpected parts required. He offered some alternatives that would hold costs down. The origninal estimated time was two days. That stretched into four which put me in a little bind.. When the automobile was returned it was great and clean! Everyone is very courteous and professional. Best of all was the final invoice just a few dollars over the estimate (not an insurance claim). More

wNon-stress experience 2 yrs, ago we leased a Hyundai when we went to lease another car the dealership was not friendly, would not deal and was dirty. We went down the stre 2 yrs, ago we leased a Hyundai when we went to lease another car the dealership was not friendly, would not deal and was dirty. We went down the street to Liberty Ford and Paul Bailey was our salesman. He was friendly, professional and very knowledgeable. He helped us find the Focus we liked and gave us a deal we could not refuse. He also went with us to the Hyundai dealer to turn in our car. We love our new Focus and would recommend Mr. Bailey and Liberty Ford to our family and friends. More

Car buying Liberty Ford and Arana Lynch did an incredible job selling me a car Monday. Arana answered all my questions and concerns. I will send friends and fami Liberty Ford and Arana Lynch did an incredible job selling me a car Monday. Arana answered all my questions and concerns. I will send friends and family to Liberty Ford in the future. More

Professional Sales and Service at it's Best Great experience! Smooth sales process, excellent customer service, and a fantastic deal! I will definitely buy my next car at Liberty Ford in Maple H Great experience! Smooth sales process, excellent customer service, and a fantastic deal! I will definitely buy my next car at Liberty Ford in Maple Heights. More

COMPASSIONATE SALESMAN I have never met a salesman that sold cars with compassion and dignity before. Mr. Bailey made sure that I not only got a car BUT a car that I could a I have never met a salesman that sold cars with compassion and dignity before. Mr. Bailey made sure that I not only got a car BUT a car that I could afford. My credit was HORRIBLE but he worked and worked and WORKED SOME MORE to help me. Even when I thought it was no hope, he came through for me. THANKS MR. BAILEY YOU'RE AWESOME! Also GREG DANIELS was the best comedian ever, he had me cracking up the entire time I was signing the paperwork. THANKS!!!! More

keieara johnson La'vair and Brian took great good care of me on friday 2/27 i did not think i was gonna leave with a car but they went a extra mile to make sure i wal La'vair and Brian took great good care of me on friday 2/27 i did not think i was gonna leave with a car but they went a extra mile to make sure i walk out of the dealership with a brand new car and happy. I WOULD RECOMMEN THEM TWO ANY DAY THANK YOU AGAIN !!!!! More

An experience that will last with you a lifetime. The reason this will last me a lifetime is because when I look at my car I know that I was handled with love, care and was respected as a customer. Wa The reason this will last me a lifetime is because when I look at my car I know that I was handled with love, care and was respected as a customer. Walt took his job above and beyond, he drove over an hour to pick me up in the car that I wanted to buy. He talked to me like we knew each other forever, and he even showed me a picture of his cat Lucy (which you need to ask him about the story of Lucy). Not just that he helped me clean my old car out and watch me hurt when I had to leave it. He walked me through every step with compassion knowing that I wanted to make my old car last a lifetime (or at least till summer). The icing on the cake that made me know I went to the right person and the right dealership was he called me to personally see if I made it home okay and to see if I need anything. I will recommand Walt Bailey to all my Famliy and friends. Walt Bailey, I saved you number in my phone, and I will verbal tell you that I always do business with you at ford and so will my future kids. Thank you liberty ford maple heights. Celia Contreras More

Great customer service I had a wonderful experience at Liberty Ford in Maple Heights. Steven Bissler was my salesman and gave me what i want plus much more!! Everything went I had a wonderful experience at Liberty Ford in Maple Heights. Steven Bissler was my salesman and gave me what i want plus much more!! Everything went smooth and fast with purchasing and he was very professional. He knew answers to every question i had to the vehicle i purchased from him, which eased my mind. He was also very reminding of my temp tags and when the expired. Kept reminding me to get the inspection so they can order my plates. Very convenient! Steven is a great addition to Liberty Ford! More

Good Experience I was looking for a pre-owned vehicle and went in thinking I knew what I wanted. I talked a lot with one of the dealers who was really able to help me I was looking for a pre-owned vehicle and went in thinking I knew what I wanted. I talked a lot with one of the dealers who was really able to help me out and provide me with a lot of information that helped me make a totally different decision that I think was a lot better for my needs. Very friendly staff and great selection. I recommend speaking with Lavair if you go in. More

Worst customer support I've ever had Took my town car in to get a warranty paint job because of rust. First rime there they lost my appointment. Set up a new appointment through Lincoln c Took my town car in to get a warranty paint job because of rust. First rime there they lost my appointment. Set up a new appointment through Lincoln corporate. No loaner set up. They gave me the option to pay out of my pocket and I would be reimbursed. (Lincoln told me this The first rime I went there they tried to tell me that it was damaged previously and it was not fixed right. They weren't going to warranty it. We bought the car new and hadn't wrecked it. I think they were trying to get out of doing warranty work.) Finally they agreed to fix it but it's been a nightmare ever since. More