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Liberty Subaru
Libertyville, IL
313 Reviews
Liberty Subaru was established in 1965 and is proudly family owned and operated. Recently renovated with our Grand Opening event held in January 2018, we are fully invested in our customers. Our staff is ready to provide the best possible experience you'll ever have. Let's face it, you have choices and we want to make Liberty Subaru your preferred dealership to conduct business with. Our brand new showroom was built to make any time you spend here with us a comfortable and enjoyable experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 313 reviews
October 04, 2024
When I purchased the vehicle the business person was making a hard sell on the service agreement. When we advised him we were not interested he became cold and rude. The closing process with him was ver making a hard sell on the service agreement. When we advised him we were not interested he became cold and rude. The closing process with him was very uncomfortable. My recent experience with service was great with the service agent who checked me in. He was not present when I came to retrieve the vehicle. His teammates were preoccupied with other tasks and were ignoring me until I approached one of them and he directed me to the cashier. No explanation of the work performed was offered. In addition, part of the work was a tire inspection, however, when I left the dealership it became clear that they didn't check the tire pressure and adjust them to the proper PSI. As a result I had to make a separate trip back to have the tire pressure adjusted. The service agent was helpful, friendly and apologized. However, no other service recovery was offered. One more annoying issue with this survey. I purchased a Subaru Outback from the Subaru side of the dealership. This survey doesn't offer that make as an option. Consequently, I'm choosing Jeep so the survey can be submitted. In addition, I'm selecting names below from sales and management because the survey is forcing me to, however, none of the names below apply my experience. More
by WILLIAMHART
Verified Customer
September 30, 2024
Hard working to make sure you walk out completely satisfied. From sales to final paperwork. satisfied. From sales to final paperwork. More
by Bernard
September 21, 2024
Damian was amazing to work with! So helpful and helped me get exactly what I was looking for! Thank you so much for a great first buying experience! So helpful and helped me get exactly what I was looking for! Thank you so much for a great first buying experience! More
by Tpittpayne
Employees Worked With
September 20, 2024
They were very willing to help, were friendly and they were able to price match. were able to price match. More
by tina1122
September 16, 2024
The team at Libertyville Subaru are top notch! Everyone was extremely helpful and took the stress out of buying a vehicle. Everyone was extremely helpful and took the stress out of buying a vehicle. More
by New Subaru Owner
September 15, 2024
If you want to work with a true professional, Charles is who you need to see. We Have bought 2 Subarus from him. who you need to see. We Have bought 2 Subarus from him. More
by DougU
September 09, 2024
I needed an oil change and, on a whim, decided to call my local dealer(Kenosha) and asked for a callback since they were busy. Did not receive a call back, so I call here and was quickly worked into the sche local dealer(Kenosha) and asked for a callback since they were busy. Did not receive a call back, so I call here and was quickly worked into the schedule. I drove my car 35 mins to get it done. Two hours later, I still hadn’t received a call back from my local dealer. Only note: while my car is not showroom perfect, I did not appreciate some oil stained hand prints on my door hand and door trim. Got to cover the details there, service dept! Anyways probably will go again More
by Mike A
