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Liberty Subaru
Libertyville, IL
313 Reviews
Liberty Subaru was established in 1965 and is proudly family owned and operated. Recently renovated with our Grand Opening event held in January 2018, we are fully invested in our customers. Our staff is ready to provide the best possible experience you'll ever have. Let's face it, you have choices and we want to make Liberty Subaru your preferred dealership to conduct business with. Our brand new showroom was built to make any time you spend here with us a comfortable and enjoyable experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 313 reviews
January 05, 2012
So I find a Subaru Impreza WRX (Still listed on Autotrader at this time at this dealership), and I submit an inquiry for it. Kathy then calls me back and leaves me a voicemail. I call her back and Autotrader at this time at this dealership), and I submit an inquiry for it. Kathy then calls me back and leaves me a voicemail. I call her back and ask her if the vehicle is still available and she says yes, what time were you thinking of coming down today? I said I work until 1 and can be down there by 2:30 (1 hour drive). So when I get there, everyone is sitting down doing nothing except the guy at the front desk on the phone. I walk in there and Craig is eating pizza and Kathy has no clue what's going on, 5 minutes later she realizes that she had an appointment with me and says hi. So a little upset I say can I see the car please? She says sure Craig will go out and get the keys for you, and even offers me a water because I was waiting so long. So Craig goes outside and comes back with no keys, and says "sorry the car was already sold". I literally thought he was joking and started laughing. And then I realize, he must of been serious because he has no keys. Without even saying sorry to me, i just walk out and drive an hour back home. What a joke of a dealership, horrible salesman, horrible service, horrible everything they will never own my business and I'm getting my word out to others to never go there you will have a bad experience. All their customer testimonials on their website are fake obviously. More
by Jwenzel003
October 30, 2011
Bought a new 2012 Subaru Forester with all-weather package. 2012 Foresters are just now arriving at dealerships. Called Liberty Auto City and talked to Craig Huber to make sure the car actually existe package. 2012 Foresters are just now arriving at dealerships. Called Liberty Auto City and talked to Craig Huber to make sure the car actually existed. We agreed on a price over the phone so my wife and I drove 1 hour to buy the SUV. I thought of a dozen things that could go wrong and only one that could go right. Customer Service: great. Craig was busy with another couple so the manager, whose name I never got but he knows who he is, gave us keys for the Forester we were interested in and told us to take it for a drive. Quality of Work: great. This white SUV had just arrived and was still covered in dust and grime from its trip. Dealership cleaned it up nicely and Craig went thru the various functions, buttons and knobs giving us a basic introduction to the Forester. Friendliness: great. Employees kept us informed and made us feel welcome. Overall Experience: good. They were having a good day in sales and, therefore, it took a while to cash out. No problem, we took our car out to dinner to avoid the line. Price: great. Businesses are entitled to make a profit. That's how they stay in business. Do your homework! The best deal and dealer for you is seldom the closest. Do your homework! So the only thing that could go right actually did. Craig made this "trip to the dentist" painless. They made money, we saved money. My wife got a white Forester with a moonroof and heated seats, a combination almost nonexistant in northern Illinois/southern Wisconsin. I did my homework. More
by jerrynlynn
May 06, 2010
Stereotypical sleazy salesman/ managers. I'd suggest any dealer besides them. Yes, they'll be polite up front it all goes down hill from the initial contact. They will tell you whatever you want to hear t dealer besides them. Yes, they'll be polite up front it all goes down hill from the initial contact. They will tell you whatever you want to hear to make a sale. I'd suggest getting everything in writing before signing a contract with them. FYI, the business manager Mark G. Avoid him, maybe you'll have better luck with somebody else. More
by subarufan10
