Libertyville Chevrolet

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John, Brad

My Review of Libertyville Chevrolet:
The sales experience was fantastic. Knowledgeable and courteous. The total experience from showing me a vehicle to the trade-in and fairness of offer really appealed to me. I've done service here before on my previous vehicle. Definately would reccomend for sales or service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brad,Manny,Doug,Jason, & Rego

My Review of Libertyville Chevrolet:
My entire experience at Libertyville Chevrolet was great. They got me the truck that I was interested in, the salesmen that I delt with (Doug & Jason) were very very nice and not pushy at all. They took the time to talk to me and explained to me about the truck and options very well. Brad williams was great, he wen't over everything with me in great detail and after the sale called me a couple of times to make sure that I was happy with the truck and and asked me if I had any questions at all. Manny Reyes the finance consultant went over all the paper work in great detail and answered all of my questions that I had and was very frendly. The guys in the service department were all very nice, and the complimentary car was and interior vac was a nice plus. I didn't get a chance to meet all of the service writers because the were busy at the time but Rego was very nice and helpfull.
Over all I would recomend this dealership to anyone, the ENTIRE staff was very professional.

I didn't get a chance to meet the owner Jim Spellman but he should be very happy with all of his employes.

Thanks again guys for the pleasant experience... I love my truck!

Daniel Lahey

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: James Devasquez

My Review of Libertyville Chevrolet:
We are satisfied with this transaction. The vehicle is in very good condition. The sales representatives were knowledgeable and answered all of our questions thoroughly and promptly. We are pleased with our purchase and would do business here again.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: keith Gunning

My Review of Libertyville Chevrolet:
We had a good experience with this dealership. We called about a used car and when we came in to see it, it was just as described. The sales staff was very friendly and helped us look at a few other cars on the lot. Good experience with the finance guy too. Overall good job would go back again.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: can't remember

My Review of Libertyville Chevrolet:
Bought a brand new Chevy Truck from them. They put swirls in my truck from their "scratch removal" technique. Also ripped out my carpet to replace a speaker and failed to put it back the way it was before. Ended up having to replace the carpet because the old piece was stretched and would not fit properly. The irony? The punk kid who went to get my new truck from Wisconsin for the dealership cranked the bass up to the max. I had no idea the settings had been messed with and played music for a few months, which made me have to get the speaker replaced...and then the carpet replaced. I would not recommend.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Robert, Denise, and 1 other

My Review of Libertyville Chevrolet:
This place is not where you want to buy a vehicle. I called dealership to confirm that they still had an auto I had seen advertised via internet. I not only had a sales person confirm the vehicle was there, but was transfered to the store mgr, Robert, confirming it. They also called me twice within an hr to confirm my arrival & 3 separate people all told me to ask for Jim. Within 90 min., I drove 45 min. one way, three children in tow, and was told Jim was not there AND the auto sold the night before, but that they had a better auto for me to look at! First of all, was I driving out to see a piece of crap? Secondly, how aggravating to play old school b.s. games with me, so they could get me into their salesroom. I'm not sure who would stay for a sale, but I don't have the time or money to be treated that way. Unfortunately, sales reps speak for the vehicles...Good luck on your sales, L'ville Chevy, you're gonna need it, ya weasels! I wish I could give you 0 star.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Gunning

My Review of Libertyville Chevrolet:
We had a very good experience at this dealership. We came in to buy a new Malibu and their sales team did a wonderful job. They were very courtesy as they explained the features of the car and let us take the car we were thinking of buying overnight to help us with the decision. We even took the car to the local Toyota and Honda delaerships to compare the Malibu. Over all the experience was very good and they gave us a good price. We would recommend this dealership to others.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: John Pondell, Keith Gunner

My Review of Libertyville Chevrolet:
The dealer did a dealer search for a 2009 Traverse said they found both blue, white and grey ones. I told them we wanted the grey one, we then agreed on a price. I asked the two sales representatives point blank if they were sure they could get me the car since it was at another dealer and I did not want to miss the rebates/incentives that ended that day. They both interdependently told me that they could get car (I had the opportunity to get the car at a different deal but chose Libertyville because of the location to my house). After agreeing on the vehicle I gave them a down payment of $1,000 and they told me they would have the car ready in two days. I also had them xerox a copy of the paper showing the cost and VIN number of the car along with my deposit.

The next day I was called and told that they can not get the car but could possibly get a blue one. Needless to say I was very upset since they were lied about getting the car and now the incentives had expired.

When I called the sales manager he had an aloof attitude of 'oh well, they might be able to get you another car'.

I'll never do business with Libertyville Chevrolet again. I'll only promote honest businesses.

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