purchased a 2008 silverado less than a week ago,on the inspection sheet it did not mention the cruise control didnt work or the chips and scratches in the windsheild or that there was a fan running noise all the time.Tried to take truck in for service and the chevy dealership states that they cannot find any wrrnty or certified.have emailed to settle this but no luck yet.They seem to be a nice dealership i can only hope they take of this.

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This is the most DISHONEST dealership I have ever been to! They got me to come almost 20 miles from my home to see a car they never had there in the first place, and then tried to sell me something else! When I called a short time later to complain, they hung up on me and then wouldn't answer when I called back! This dealership is completely UNPROFESSIONAL and RUDE! I went across the street after leaving Scammer Chevrolet to the Libvle. Autoplaza and met some awesome guys who put no pressure on me, don't stalk me calling me 10 times a day like Libvle. Chevrolet did, and best of all, they treated me with respect!!! This dealership needs help with how they treat a customer!!!

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As any Saturn owner knows, it can be difficult to find a place to service your car. There aren't any places close to me, but I have found a dealer that knows my Saturn and was very accommodating even though I have to travel quite a ways to get there.
My Saturn VUE had a recall and I had the vehicle in a year ago to address the recall. GM recommends trying a "reset" first. That did not work and I had to bring the vehicle back in. Unbeknownst to me, there is a time limit on the recall even though the expiration isn't until 2014. Stu Silver went above and beyond, working with his manager and with GM to find a way to get my vehicle recall fixed with a replacement part at no charge.
As a customer service rep myself, I truly appreciate when other businesses know the meaning of customer service!
Thanks, Stu, for your help in the matter of my Saturn VUE recall issues!

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I was treated very well and all questions were answered. I feel I received a fair deal and Bruce Swerdlow is a great salesman and concerned for the customer. The entire experience was enjoyable due to Bruce and his colleges. This was the best car buying experience I have ever had.

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My first new car purchase in over ten years and what a great experience. Yes I did my homework on line and then bought at Libertyville Chevrolet. Denny the salesman is a true professional who knows how to treat a customer right and give the customer what they want like the right car, the right options and a great price. Even after the sale was complete Denny was there to explain how all the features of the car work and if later I have any questions he will be glad to answer them or get someone who can. I had a very pleasant experience throughout the whole transaction. After my new vehicle purchase; professionalism, knowledge of product and desire to achieve customer satisfaction shine through with this dealership. The sales staff and this dealership deserve a top rating because the whole transaction was flawless from start to finish. All the local dealerships had the same car but I chose to buy at Libertyville and would do so again.

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My wife and I just purchased a new 1500 4x4 from Frank Blanco in June 2012. Frank was just a dream to work with. Frank was more then fair, upfront and told my wife and I what we need to here, not what we wanted to here. My wife , Kim had been shopping around for a 1500 pick up truck for a high school graduation present for her son Alec.
Kim had spoken with countless dealers, and Kim and I had spen a saturday am at Rockenbach Chev. After Kim and I sat down with the sale's guy at Rockenbach. I quickly came to the understanding that Rockenbach sales guys are all talk and much BS.
I told Kim to go see Frank and Libertyville that afternoon. She did and Frank made my wife a great deal. frank has more then earned our business as the next vehicle that I purchase for my wife will be from Frank at Libertyville Chevy.
I will spread the word around to people that I know on how great this dealership is and the great work Frank has done for my wife and I

Rick & Kim Ockerlund

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Bruce was very attentive throughout the whole process. There was a discrepancy between the online price and the listed price, and he took it to the people he needed to take it and I was then offered the online price. The car was clean and at time of delivery Bruce then went over everything I had questions about. I have bought a new truck from Libertyville Chevy in the past and by my returning to buy there again is testimony to the service I received. I am a businessman my self and was pleased with the experience. I would buy there again

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I purchased a used car for my self and had alot of problems with the transmission the second day I had it. If it was not for GMAC getting involved I would of been very lost. The dealership made it good and I was allowed to chose a different used car that worked out. I trusted them again and I encouraged my son to visit them for his purchase and was this a big mistake. The transmission went bad before we made the first payment and they put a used transmission in and made us pay half. $1000. The then the transmission they put in was leaking on the clutch and ruined it and now they want $1700 to replace the clutch. I have spoke to the Manager John Shaw and he does not care he said I am on my own. I really don't think he liked my son. I called for the owner and as of now I have not received any call backs. I am not looking into legal advice to see if there is any way we can settle this. I am so dissapointed, there is nothing worse than someone taking $12,000 of your money and not care whether you are happy with your purchase.
I am 54 yrs old and the rumors have been around for years that you can never trust a used car saleman, I am so sorry to say these sales people are the reason these rumors still exist.
My son and I struggle with this economy like everyone else and we do not have credit cards to put these charges on so we are with out a car and still owe the loan company that they own $12,000.................

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My wife and I had been putting off buying a new car because we did not want to deal with high pressure sales men at a dealership. But much to our suprise, when we visited Libertyville Chevrolet. We first talked to Mr. John Pondell, who was super nice and did an excellant job showing us the differenced in the vehicles we were interested in. It didn't take us long to decide what we wanted. John captured our interest on a 2011 Chevrolet Equinox that had all of the features we were looking for and at a great price. After filling out some paper work, we left very excited to contact our credit union for the necessary financing. (We choose our credit union because we had been members over 40 years and that's just where we like to get financing.) However, owing to Mr. Pondell was going on vacation, he arranged to have Mr Speros Daglas meet us and finish the transaction on Saturday when we returned with our check. Mr. Daglas was remarkable too! He introduced us to many of the other managers at the dealership and even escorted us out to a cook out in the parking lot for lunch. After lunch, we met with Mr. Daniel Martino, who helped us finish up the paper work, and presented us with new license plates for the vehicle. Everything was mooving along so smoothly, we were very suprised. Once finished with that, Mr. Daglas met us again, had the plates installed, took us to the parts department and introduced us to Art Ruiz and outlined what to do if we need to order parts or accessories. After that, Mr. Daglas took a great deal of time to orient us with our new Equinox, explaining all of the features, controls, OnStar, radio settings, and everything we needed to know to get on the road. Overall, it was a fantastic experience. My wife and I would like to thank everyone at Libertyville Chevrolet for being so kind and courteous to us and for making our purchase so easy and memorable.

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Alyssa in the internet dept was very nice and tried to be helpful. However, when it came time to talk numbers Bruce got on the phone. Now, for a little background, I am an out of state buyer (450 miles), and had a friend that lives closer than the 450 miles that I do, take a look at the car. He took time out of his day to dome a favor, and he found some minor issues with the car. However, when I brought them up to Bruce, he told me not to worry about things like cracked fog lamps, that on a car with miles (less than 30K) that was normal. My current car with 93K has perfect fog lamps, BTW. He said the cracks were insignificant. He was like this for every issue I brought up about the car. Again, none of them super big deals, but he essentially called me stupid for bringing them up. He was a very stereotypical Used Car Salesman. He was very condescending, rude, and cocky. Then Alyssa called me back to try to still work out a deal, even after Bruce told me not to bother working the numbers. Apparently, Alyssa is a better sales person than Bruce. Anyway, then they tell me that the price on the car was actually going up, but they would knock $300 off for me if I still wanted it. I made an offer and they said they would get right back to me. They never called back. Needless to say, I will not be buying a car from them. I would avoid this dealership at all costs, unless you want to be degrades, humiliated, treated like dirt, and like to play lots of typical used car games.

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