White Plains Lincoln - Service Center

Very high prices on service performed.and to be performed. I called the dealership to schedule a simple oil change. I was told to bring my 2004 Lincoln aviator in at 730 am they open at 8 am. They took the I called the dealership to schedule a simple oil change. I was told to bring my 2004 Lincoln aviator in at 730 am they open at 8 am. They took the car in and put it in a bay. It sat there for over an hour not being worked on. At 1030 am I asked what was going on and was told that my car needed further repairs. It needed one tie rod and a hub bearing. Total cost $ 800. No breakdown as to how they came up with $800 At this point I had lost my patience. I told them I would take care of the problem myself. I payed for the oil change and rotation of tires which was overpriced and left. The next morning I had the two parts replaced for a total cost of $ 245 It pays to shop around. More

Damage vehicle then try to screw you out of fixing it. Avoid this dealer. They damaged my vehicle then tried to tell me the damage was normal wear & tear. Ford customer service was also completely useless. Avoid this dealer. They damaged my vehicle then tried to tell me the damage was normal wear & tear. Ford customer service was also completely useless. Last Ford product my family will ever buy!! Luckily another dealer informed me on the proper procedure that this dealer don't follow. When I presented them with info & small claims court, they agreed to replace the damaged part.. I even went directly to the owner and he didn't care either. More

First time customer to the dealership and was made to feel like i was one of there customers for years. The building isnt much to look (old),but the staff is very friendly and professional.Ed the service feel like i was one of there customers for years. The building isnt much to look (old),but the staff is very friendly and professional.Ed the service manager took great care of my and my car. More

I was not aware that you could service a ford product at a Lincoln dealership until i stopped in and spoke with Ed Croce Service Manager. Him and his stall are friendly and very professional and now service a Lincoln dealership until i stopped in and spoke with Ed Croce Service Manager. Him and his stall are friendly and very professional and now service my sons Bmw and wifes honda. More

I've been going to them for service for 18 years. The are the reason I buy only used Lincolns. Only had one or two bring backs and it was taken care of right away. Best dealer I've ever dealt with for ser the reason I buy only used Lincolns. Only had one or two bring backs and it was taken care of right away. Best dealer I've ever dealt with for service. Joe Rossi is the service manager and he knows his cars. More