Lindsay Lexus of Alexandria

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lindsay Lexus of Alexandria:
High Pressure and bait and switch is what I experienced. When I complained all I got was alot of double talk. Buyer beware of these vultures.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lindsay Lexus of Alexandria:
They refused to respond to specific questions I asked about their service department and warranty information. Generally, they were very uninformed, rude, and uncooperative.

I'll find a kinder, gentler dealership from which to purchase a Lexus....or maybe I'll find them all as rude as Lindsay!

Kathleen

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Lindsay Lexus of Alexandria:
I do not know how many here live in the Northern Virginia area, but I recently purchased a new 04 GX470 from Lindsay Lexus of Alexandria and I just found out that they installed an aftermarket spoiler in my new car and they didn't even cover the original brake light. Their service takes days to respond and I bought the car loaded and they had one without the spoiler and they said that they can install it!!! I paid LEXUS price for it only to find the car filthy after they install it, the brake light takes in water and NOW they tell me it is aftermarket and it is my problem!!!<br>I asked them to replace it with OEM since that is what I bought, but they state it is my problem, I should have identified it when the paperwork was done!!!<br>LEXUS USA customer service says it is a sales issue and will not get involved.<br>It is my first lexus after BMWs and Mercedes and I got it because of the CLAIMED excellent service...It is unethical to buy a new car, pay for OEM only to find out later that they installed CHEAP aftermarket patrts to save a few dollars to the CUSTOMER's expense...NEVER seen this before...BYERS BEWARE<br>My LAST LEXUS...<br>

Was this review helpful to you? Yes | No