Lindsay Lexus of Alexandria

I am not one to write reviews good or bad, but in this case I am making an exception. My first experience with this dealership was via a phone call and I spoke with sales rep, Byron Allen. From the beginn case I am making an exception. My first experience with this dealership was via a phone call and I spoke with sales rep, Byron Allen. From the beginning the conversation was professional, pleasant and easy going. Mr. Allen was most accommodating in providing the requested information via email. He followed up with a phone call to ensure I had received the data. After reviewing the material, I returned the call to express reservations about purchasing the car, RX350. Mr. Allen, simply asked what did I need. After a short conversation, he answered all my questions and gave me an offer I couldn't refuse. When I reached the dealership, the atmosphere was very relaxing and customer focused. Mr Allen was very patient as we went through the process and I asked new questions about the purchasing details. His laid back demeanor and calming voice put me at ease and I felt very comfortable with the big decision I had just made. This by far was the most stress free experience I have ever had in purchasing a car. It was such a joy to work with Mr. Byron Allen. He displayed a strong sense of character and high degree of professionalism in ensuring the customer was satisfied. Awesome Experience. Highly recommend this dealership and Mr. Allen as a sales representative. More

He was knowledgeable, relaxed and did not pressure. When I entered he was such a gentleman, and gave his honest open about his cars as well as another brand that I had inquired about. He was confidant, made I entered he was such a gentleman, and gave his honest open about his cars as well as another brand that I had inquired about. He was confidant, made jokes, personable and gave me the time i needed to think as well as answered any questions I had. He treated me like I was buying a new car, not a certified used and did attempt to sway me in any direction. This was the first certified used vehicle I have purchased and even-though I had done my research, he knew his vehicle. The experience was actually great. W. Wilson More

We bought our car earlier this year and had the pleasure of working with Thai. Thai made us feel comfortable and allowed us to take our time. We did not feel pressured, hassled, or rushed. It has taken me s of working with Thai. Thai made us feel comfortable and allowed us to take our time. We did not feel pressured, hassled, or rushed. It has taken me some time to write this review mainly because of time and a new baby. Although several months have passed since the sale, it has been on my mind to write a review because Thai remains helpful with maintenance information and continues to provide quality customer service to this day. If you are in the market for a Lexus, go to Lindsay Lexus of Alexandria and ask for Thai Tran! You will not regret it. Thanks Thai! More

My partner and I went in without an appointment on Sunday and left with a purchase because of the customer service. First, the response to my email/web inquiries was prompt by Frank Love. Second, walking in and left with a purchase because of the customer service. First, the response to my email/web inquiries was prompt by Frank Love. Second, walking in to the dealership we were treated quickly and professionally. Chris Hayes took the time with us as Frank wasn't available that day. (Again, we just showed up impromptu.) Chris ensured our needs we're met. Indeed they were exceeded as he listened to the desired features for our new Lexus RX350 and took us to lot where the right vehicle was waiting for us. Financing was handled equally professionally with Hwan Kim at the right price. The cool thing was Aaron Tschirhart engaged us as we're finalizing our business with the latest and coolest coming from Lexus. (Geeks that we are!) And the follow-up has been great so far as our new "baby" is being delivered the day after Christmas with a big bow to humor us...and of course for us to post on social media per our request ;-) From web inquiry to face-to-face experience: all top-notch. We traveled here 40 miles away because we heard Lindsay Lexus was good. No, they were great! More

We were previous bmw owners and based on a bad customer service experience we decided to "check out" lexus. Well to be honest this is definitely one of the best choices we made and were glad we made the co service experience we decided to "check out" lexus. Well to be honest this is definitely one of the best choices we made and were glad we made the conversion. When you are spending you hard earned money especially when making an important purchase like a car, a few things are important: customer service, product, pricing, reliability and much more! We were totally blown away by the way we were treated at Lindsay lexus. This is our third, yes third, purchase from Lindsay and have nothing but great thing to say! Sid and Lindsay lexus. Simply the best !!!! More

My fiancee and I walked into the Lexus Store with our dog, who ran straight to Mario, one of the salesman. Mario is the man! We got the most professional, understanding, collaborative, and overall fant dog, who ran straight to Mario, one of the salesman. Mario is the man! We got the most professional, understanding, collaborative, and overall fantastic car buying experience. He listened to our story, gave us a nice overview of their product and worked with us finically. He worked late into the evening to get us what we needed. Love my car and glad I did not get any other model. Mario your first class and I thank my dog for picking the right one.... More

This dealership is awesome......from the sales people, the immaculate showroom AND service to the extras.....coffee, fruit, goodies, internet service and most importantly of all, these folks know how to t the immaculate showroom AND service to the extras.....coffee, fruit, goodies, internet service and most importantly of all, these folks know how to treat their clients. We just purchased another LS model from Lindsay because of the above ratings. We did consider more inexpensive cars but we kept reminding ourselves why we liked this dealership so much and decided we weren't (at this stage of our life) willing to give up this luxury. This time we worked with Mark Coleman, whom I would highly recommend. He was courteous, patient and not at all aggressive in his selling style. It was a very comfortable and relaxed car purchase. We left feeling very good about the entire process and Jeff's willingness to work with us. I would highly recommend him to anyone looking for a Lexus vehicle. I would be remiss to not mention Juan, our service representative who always goes out of his,way to help us and guide us through the servicing maze. All in all, only good things to say about Lindsay Lexus.......we're happy customers, Elaine Anderson More

I have been buying cars since 1955, and Thai Tran at Lindsay Lexus is the best salesperson I have ever dealt with. He was not only friendly and courteous but also extremely efficient in helping me to m Lindsay Lexus is the best salesperson I have ever dealt with. He was not only friendly and courteous but also extremely efficient in helping me to make decisions and processing the paperwork. I never felt I was imposing on his time and he worked long and hard to make my experience very worthwhile. And then when we were finished, he stayed with me helping me to understand all the facets of my new LS 460 with clear and easy to understand explanations. I never felt rushed, and left with a very positive feeling about the entire dealership, to include the Financial Services Manager, Mrs Barbara Jajonie. Obviously you feel good when you now own a new car, but the entire experience was so outstanding that most of the credit must go to the salesperson Thai Tran and Barbara Jajonie. Lindsay Lexus and their employees deserve the highest rating. More

My experience with Alan Jones "AJ" and Craig Novitsky was stellar!! As the salesperson, Alan was friendly, accommodating, informative, incredibly professional, knowledgeable about the vehicles a Novitsky was stellar!! As the salesperson, Alan was friendly, accommodating, informative, incredibly professional, knowledgeable about the vehicles and was able to explain to me the differences without hesitation. He responded quickly to all of my requests and left me feeling well taken care of and like an incredibly valued customer. He followed up with me and made sure I had everything I needed. I toured the service center (who does that??) and was shown the process so I would not be confused when the time came. He also told me about the new owners session and had me add it in my calendar. I have never purchased a vehicle and had this much fun!!! Craig was warm and kind and handled the financial portion of the transaction with friendly professionalism. He quickly put me at ease and was very helpful in the transaction. Both gentlemen are a credit to Lindsay Lexus. I will definitely recommend friends and shop here again when I need another vehicle. More

This is the first car purchase I have ever made on my own without someone else helping and advising me. I entered in to this process with trepidation about being bullied, taken advantage of or manipulated by without someone else helping and advising me. I entered in to this process with trepidation about being bullied, taken advantage of or manipulated by the salesperson. I could not have been more pleasantly surprised by and satisfied with my experience at Lindsay Lexus. Josh Watts was professional, pleasant, easy to work with, fair and reasonable. The total process from negotiating a price to signing the necessary documents was swift, efficient and effortless. I enthusiastically recommend Josh and Lindsay Lexus and will be a loyal customer for years to come. More