Lindsay Lexus of Alexandria

I wanted to take this opportunity to recognize the excellent service I received from Lindsay Lexus. Juan Baez worked as my service consultant on a recently purchased certified pre-owned Lexus procured excellent service I received from Lindsay Lexus. Juan Baez worked as my service consultant on a recently purchased certified pre-owned Lexus procured from your dealership. I began having issues with the vehicle after 4,000 miles of ownership, and Juan quickly established himself as a courteous, professional service consultant who came across as being truly concerned with my experience with the dealership. He rectified the situation above and beyond my expectations and in an extremely efficient, customer satisfaction oriented manner. He is a credit to your organization, and I will not only be contacting him for all my service appointments, I will also be buying all of my future cars from your dealership due to the integrity and level of customer satisfaction your organization represents and maintains. More

Paul Henstridge was an,” excellent sales person “, who explained the RX450h model with great care. He made the whole process fun and professional right from the beginning. By the way he also got back to explained the RX450h model with great care. He made the whole process fun and professional right from the beginning. By the way he also got back to me from the email I first sent in 5 minutes, which impressed me and started the process on the right foot. Cgaig Novtsky was also very fast , very efficient and a pleasure to work with. He is the reason for trying out the windshield add-on. I will let you know how that goes down the road. Ed Reilly was also excellent explaining the details of how the remote engine starter worked and the windshield add-on should be taken care of. There was one other service guy ,” Shaved head “ a couple of desks over from Ed who took care of me when I came in, I lost his card this morning or I would have used his name , but he also did a great job making sure I was taken care of until Ed came in. If I were not satisfied I would be writing this from the other viewpoint. But I am really impressed with what I have seen so far. Thanks for the great service so far. More

Thai Tran was our salesman. He was top notch in every way. We recommend him without reservation. Thai was courteous, knowledgeable and very effective in helping us get exactly the RX350 we wanted at a way. We recommend him without reservation. Thai was courteous, knowledgeable and very effective in helping us get exactly the RX350 we wanted at a price that made us happy. We traded an RX330 that was more than 6 years old. I have had it serviced at Lindsay and I can also recommend their service department. Mike Hetu has been my service advisor for the last 21/2 years. He is far, honest and vey knowledgable. Lindsay provides sales and service that should be the envy of any quality organization. More

I JUST PURCHASED A USED LEXUS 460L FROM LINDSAY LEXUS OF ALEXANDRIA AND FOR A CHANGE A CAN SAY IT WAS A GREAT EXPERIENCE, MY SALES PERSON MR THAI TRAN WAS VERY GOOD AND HELP ME EVERY POSSIBLE WAY , VERY FRI ALEXANDRIA AND FOR A CHANGE A CAN SAY IT WAS A GREAT EXPERIENCE, MY SALES PERSON MR THAI TRAN WAS VERY GOOD AND HELP ME EVERY POSSIBLE WAY , VERY FRIENDLY AND EVEN THO HE WAS NEW AND VERY YOUNG BUT GOT ALL THE answer, i got the deal what i was looking for, thanx MR THAI More

I had an extremely old lexus that finally gave out on me! After talking to a very good friend of mine, I decided to take a look at Lindsey lexus in alexandria. On the first visit, I saw an suv that i LOVED b After talking to a very good friend of mine, I decided to take a look at Lindsey lexus in alexandria. On the first visit, I saw an suv that i LOVED but was out of my price range. I was assured by the sales manager that he would find me the car I wanted at the price i was looking for. The onloy thing I had to give up was the color. A few weeeks later Ace called to tell me the good news, he had found me a car. Not only was it loaded with everything I wanted, it was for at amazing price. He even gave me more then I thought he would for my very old lexus. The transaction was super easy and i drove off in about an hour and a half with my new car. The sales person has emailed me several times to check in with me (Ray) and make sure i was happy with my car. I have since recommened the dealership to my business partner. She also found a wonderful Lexus that she is extremly thrilled to have. In addition I sent another friend of mine into see ace to buy a car when his totally died and he was so happy to find a used hybrid in his price range. When My fiance needs a car, he will no doubt be buying one at Lindsey lexus. I highly recommend ( and have already done so by word of mouth) this dealership. More

This was the single worst experience I have ever had with a dealership BAR NONE. Their customer service was a clinic in everything you should not do. The salesman upon meeting me, noted I have a cough and a dealership BAR NONE. Their customer service was a clinic in everything you should not do. The salesman upon meeting me, noted I have a cough and refused to shake my hand. It was inexplicable to me why he made a point of telling me that but he did. He was pretty abrasive and direct, and told me several times not to xxxxxxxx him while I quoted prices from other dealers (even though they could easily have been looked up online and were simple facts). He refused to share with me a sheet of paper showing all the used car listings I had because he didnt want me to touch his paper since I had a cough. After a few mins of back and forth he allowed me to see the paper, and after I was done with it he put it back on his desk and sprayed lysol on it. They LIED (this was done by Ace Rezai) to me about the car I was interested in and claimed it had already been sold (when it hadnt). I found another vehicle that seemed absolutely astounding in price and options, and so I asked if that was available and the salesman (aaron taylor) confirmed it was and indicated to me it was standing outside. We took it for a test drive and I once again asked Mr. Taylor if he was sure of the mileage (6000) miles, the price and the options on the car and his response to me was to never ever ask him if he's sure because he's been doing this for 20 years. I liked the car and told him I would take it. We started with the paper work and halfway through he came back to me and told me (after his little self assuredness statement) that he was wrong and the car actually had 48,000 miles on it, instead of 6. Ace Rezai was in the background watching all this. They offered to make it up to me and said they would give me another car priced at 34,000 for the original 29,000 to make it up to me however this car lacked many options and was not what i was interested in. The next morning a salesman from the dealership called me up and said the original car (an infiniti) I had been interested in and drove there for was not sold and I could come see it. Before returning, I called up Ace Rezai and asked since he offered to make up the difference by giving me a 34000 car for 29, if i could just have the 32,000 infinit for 29. He said absolutely not and told me if i was planning to offer anything less than 32,800 not to bother coming to the dealership. We argued back and forth and I made clear his lack of professionalism was unacceptable, and in response to me he stated that he didnt want to do business with me. I called up the GM of the dealership to complain about the conduct of his employees, who told me he would speak to them and get back in touch with me. AFter two days I called him again and left a message but never heard back from him. This was one of the most frustrating and disrespectful experiences I have ever had at a dealership. They were rude, incompetent and would not know customer service if it slapped them in the face. I strongly recommend you go to Lexus in Rockville. They are far better at their handling of customers and do not try to price gouge them at every turn. Remember these names, Ace Rezai and Aaron Taylor, you might not get handled as badly as I did but it's pretty much a fact they are going to try to gouge you for every penny you have. More