Back

Lindsay Lexus of Alexandria

Alexandria, VA

4.9
1,663 Reviews

3410 King St

Alexandria, VA

22302

Directions

By Type

1,663 Reviews of Lindsay Lexus of Alexandria

September 05, 2021

Gravy was very helpful and ensured that I was taken care of. She was great to work with. I can’t wait until next time! More

by Shalita2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Wells
Sep 07, 2021 -

Lindsay Lexus of Alexandria responded

We're so glad our team could be of service, Shalita. Thank you for taking the time to review Lindsay Lexus of Alexandria - and come visit us again down the road!

September 03, 2021

I always have a wonderful experience when being serviced here. I never feel pressured to get more then I came for& the turn around time is great. My service advisor sherry is also very personable. More

by Ke0708
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Lewis
Sep 03, 2021 -

Lindsay Lexus of Alexandria responded

Thank you for your repeat business! We love that you can depend on Sherry and our Lindsay Lexus of Alexandria team for excellent service, every time. Hope to see you at your next visit!

September 02, 2021

My first service time was poor. I waited 1 hour and 30 minutes for a new tire. One of the service men, mr Chris pryor was rude, not kind, unprofessional, and sarcastic. I expected better. More

by theresa.hill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Baez, Chris Pryor, Brian Addy
Sep 02, 2021 -

Lindsay Lexus of Alexandria responded

We want more for our guests than what you have described and I am sorry to hear about the delay in your service as well as the way you were treated. I will be sure to address your concerns with the appropriate people to ensure we are delivering our gold standard of service for future guests. I hope you give us another chance to make things right, and in the meantime, please feel free to give me a call if there is anything else you would like to discuss. Thank you, Dennis Burrell - Service Manager - 703-647-1207

Sep 02, 2021 -

theresa.hill responded

Thank you. being a new LEXUS customer I have bad days too but because I am on the front line at work how I feel does not matter. Customers are already sometimes upset or bothered even thou that does not excuse their behavior. I expect to wait sometimes but I must mind my manners and even more should the workers at LEXUS service department. Employees that are not kind makes the wait seem forever.

August 28, 2021

Highly recommend Lindsay Lexus! Our sales rep, Dwayne, made it a really smooth buying process. Even in this hot market, he found the perfect car for us and got us a great deal. More

by jkamali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Butler
Aug 29, 2021 -

Lindsay Lexus of Alexandria responded

We're so glad to hear we could make your visit a success. Thank you for trusting the Lindsay Lexus of Alexandria team to find you the perfect ride at the perfect price, and safe travels!

August 26, 2021

Great service and the people were timely and helpful. I strongly recommend. My car was picked up and returned to me promptly More

by Marci
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne , Mike Lunsford
Aug 27, 2021 -

Lindsay Lexus of Alexandria responded

Marci, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lindsay Lexus of Alexandria team. Drive safely, and we hope to see you back again down the road!

August 25, 2021

Excellent and prompt service. Spoke directly with service agent upon arrival. Car received promptly upon arrival; directed to waiting area; car returned promptly when service was completed. More

by sgyates
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nguyen Le
Aug 25, 2021 -

Lindsay Lexus of Alexandria responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such an efficient service experience working with the Lindsay Lexus of Alexandria team. Drive safely, and we hope to see you back again down the road!

August 20, 2021

Good service center, no need to wait too much, the service staff are also very enthusiastic and patient, the waiting environment is also very good, there is a one-year warranty after the repair More

by lin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Lewis
Aug 20, 2021 -

Lindsay Lexus of Alexandria responded

Lin, we appreciate your compliments on our service center and our wonderful service team. It means a great deal to us that our enthusiastic and patient staff earned us such a positive rating! We're honored that you put your trust in Lindsay Lexus of Alexandria to take great care of you and we hope we'll see you again down the road!

August 19, 2021

I just love the service I get at your Lexus Service Center. James is always helpful and courteous. I can't wait for my next appointment. More

by Emma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wood
Aug 20, 2021 -

Lindsay Lexus of Alexandria responded

Thank you for the feedback, Emma! We will be sure to pass along your kudos to James. We also look forward to your next Lindsay Lexus of Alexandria visit! Take care!

August 16, 2021

Excellent in all regards. Fast, efficient and smooth. Andrew P was a real pleasure to deal with. He was friendly, knowledgeable, informative and totally professional. More

by Rjwhigham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew P
Aug 17, 2021 -

Lindsay Lexus of Alexandria responded

We couldn't have asked for a better review! Thanks for the kind words about Andrew and the rest of the Lindsay Lexus of Alexandria team - we hope to see you again next time!

August 12, 2021

I love this dealership. The customer service is wonderful and they always make sure your car is in tip too shape before you leave. Sherry D is awesome. She makes sure she has answered all of your questions t More

by Leatha1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Lewis
Aug 13, 2021 -

Lindsay Lexus of Alexandria responded

This review is wonderful! It is our ultimate goal at Lindsay Lexus of Alexandria to return to you in top condition. We're thrilled to hear that Sherry went the extra mile for you by answering all of your questions and walking you through the services performed. We appreciate your business and we hope we'll get the chance to work together again down the road!

...
48
...