Link Ford and RV Rice Lake LLC

Brought my vehicle in for a recall related engine failure, they said the vacuum pump caused the engine failure, and that it was not covered under the open recall for oil tensioner and belt failure. I failure, they said the vacuum pump caused the engine failure, and that it was not covered under the open recall for oil tensioner and belt failure. I asked if it had oil pressure multiple times and each time the service writer drey said yes it has oil pressure. After a dispute with the service manager about it I PAID my "diagnoses bill" and brought it to another local dealer. Told the other dealer that I paid for link ford of rice lake to diagnose and say it wasnt covered. The other dealer opened the work order under the NO charge recall inspection work order and diagnosed it as a failed oil pump tensioner and got the engine covered under the open recall. After calling ford direct and talking to the other dealer, they both said to call and get a refund since they diagnosed it incorrectly and that link was supposed to open the work order under the open recall. So I called and asked the General manager for a refund, lets just say he wasnt happy and have now been calling for a week on updates for a refund and they GM has not answered my calls nor called me back. Wouldn't recommend bring a vehicle to rice lake link ford for service work. More

I was not planning on being a customer; an unexpected mechanical issue nearly derailed my family vacation. Breaking down just outside of Rice Lake I limped into the dealership. I attempted to track mechanical issue nearly derailed my family vacation. Breaking down just outside of Rice Lake I limped into the dealership. I attempted to track rental cars, Ubers, taxis, shuttles, trains and planes to get us to our destination and we appeared to be stuck. Dray, Sean and Carolyn went completely above and beyond to make sure we ended up at the Dells as planned. I cannot express my continuing gratitude towards everyone at Link Motors to get us to where we needed to go. More

Do not bring your vehicle in for service there. They will tell you your vehicle needs parts it doesn't need , will not follow through on commitments and when you get your car back the problem won' They will tell you your vehicle needs parts it doesn't need , will not follow through on commitments and when you get your car back the problem won't be fixed. More

My service rep Carolyn is the best. She is super responsive and knows how to make her customers feel confident about service s Link provides. She is super responsive and knows how to make her customers feel confident about service s Link provides. More

I highly recommend Buck. He went above and beyond for us. He is extremely knowledgeable and never made you feel rushed. He is the best!!!! Guaranteed you won't be disappoi He went above and beyond for us. He is extremely knowledgeable and never made you feel rushed. He is the best!!!! Guaranteed you won't be disappointed. Thank you Link Ford! More

We made a deal online and over the phone with the sales team. My wife, daughter, and myself all made arrangements to our schedule to come in to purchase the Nissan on the date they wanted due the to sales team. My wife, daughter, and myself all made arrangements to our schedule to come in to purchase the Nissan on the date they wanted due the to sales team having a day off. In short, 2 hours before our appointment, they called...Sorry we sold the car on you, no need to come to the dealership. Nice. More

Al Trepanier did an EXCELLENT job getting us set up with a new F-150. He went above and beyond, answering my questions, and he even brought the truck to us for a test drive. He thoroughly explained the bel a new F-150. He went above and beyond, answering my questions, and he even brought the truck to us for a test drive. He thoroughly explained the bells and whistles in an easy to understand language. He gave recommendations without pressure and even set up my phone to the truck. With current incentives and trade, we got a great deal! He worked really hard to make it easy for us.👍🏻 More

Run far and fast Bought a used truck from them, didn't even get 10 miles and check engine light came on. I returned truck, and am now waiting on a refund. They can't u Bought a used truck from them, didn't even get 10 miles and check engine light came on. I returned truck, and am now waiting on a refund. They can't understand why I no longer want the truck. More

FordDude62 Went in looking for an Escape. The sales man was great. But sat down with Steve in finance. He was on his phone the whole time. Didn't seem to care to Went in looking for an Escape. The sales man was great. But sat down with Steve in finance. He was on his phone the whole time. Didn't seem to care to answer my questions. He was very disengaged. So, I went to Toycen and bought my new Escape. More

Worst Experience Ever Absolutely the worst experience Possible after having a rental car for 5 months link ford calls to tell me I the part is in for the airbag and the sch Absolutely the worst experience Possible after having a rental car for 5 months link ford calls to tell me I the part is in for the airbag and the scheduled me to bring my car in that following Monday! So far so good so i drive all the way to rice lake which is an hour away and the get my car in and after waiting in the waiting room for 45 min the service rep Christy comes in and informs me that the job that was supposed to only take an hour and a half is actually going to take 3 1/2 hours and due to my specific make and model and they could not get it done that day and I needed to reschedule and they then informed me that I still needed to return the rental that day even though they couldn’t get my vehiy in for another week due to the thanksgiving holiday. So your telling me you want me to drive a vehicle that could potentially kill any passenger riding in my vehicle if something were to happen and the. Airbag went off what if I hit a deer I’d say the odds of that are 50/50 especially that time of year. Christys answer to that was for me just not to have anyone ride in my passenger seat. So not only did this place make me lose a days work to get my vehicle in now there trying to get me to drive my Unsafe vehicle and just don’t allow anyone to sit passenger I reminded her that it was in fact Thanksgiving weekend and I had plans to take my family to Iowa to to be with our extended family for the holiday so not riding passenger was not an option, At last after threading to call for myself Christy said I could go ahead and keep the rental till the 28th of November. So it seemed like all was going to be taken care of. So the 28 th I Have to have my boyfriend take my car and the rental back to rice lake and he had to bring a friend along to drive one of the vehicles down there because I could Nit get the day off in time. So after he has dropped of my car and now has taken back the rental just like we were told I get a phone call from the service manager Telling me that once agin they would not be able to fix my airbag however this time thee reason was because my car was too dirty and he was not going to have his mechanics lay on a floor that was unclean! As if that wasn’t rude enough he then proceeded to tell me that once I had my car detailed I could then reschedule and I would not be getting any help from their dealership I was just going to have to drive my Recalled ford until the car was clean and they could fit me in and he proceeded to tell me that hopefully nothing happens and the airbag goes off cause I really shouldn’t be driving it! Well then why are you forcing me to??!!! I am absolutely dumbfounded by the total lack of professionalism courtesy and overall concern these people had for my time ( by the time I actually got my airbag fixed I missed 4 days of work total ) but more importantly my family’s safety and well-being luckily nothing happened but what if it had ? Typically when a car sits parked for 5 months cause it’s unsafe to drive it will be dirty they had no problem with the cleanliness of it the first time I brought it in and they realized it would take longer. The management working in service and repair have NO business working there at all much less holding the titles they do they have really set a poor example and this dealership is not a place I would want to represent my company it name that’s for sure!!! More