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Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
Anchorage, AK
287 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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287 Reviews of Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
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March 05, 2016
Worst Service Department I have ever worked with! Worst Service Department that I have ever worked with! Lied about the work that they did. Claimed to have changed one tie rod end and did an alignment Worst Service Department that I have ever worked with! Lied about the work that they did. Claimed to have changed one tie rod end and did an alignment. Picked up car and drove away only to find that the car was pulling to the left really hard. Car was also making a horrible grinding sound. Took it back and they corrected the alignment and said the brakes were gone. Service Adviser stated that the brakes were metal on metal and needed new pads and rotors. Because I was concerned about their abilities after the first go around and the incredibly high amount they wanted to charge I picked the vehicle up and had a different shop look at it. Brakes were still 30% on the rear and 20% on the front. He found a wheel bearing going out that was making the noise. Bearing was in pieces and the front tire was ready to fall off and they wanted to replace the brakes. Called and left 3 messages for the Service Manager over three days and he never called back. Every time I called he was in just busy. Will never use them again. These guys are dishonest and incompetent! More
by AKBirch
Employees Worked With
February 27, 2016
No comment Services was good Understand what I need to repair my car but services fee is a little bit high for repairing an old car. Please take a look at it t Services was good Understand what I need to repair my car but services fee is a little bit high for repairing an old car. Please take a look at it tks More
by Yan
Employees Worked With
Nate Schaeffer
February 26, 2016
Oil change /service was done on time, everyone very friendly. Good service department. Meet with sales,Robbie Dixon, and bought a 2016 Ram pickup 2500 diesel pic /service was done on time, everyone very friendly. Good service department. Meet with sales,Robbie Dixon, and bought a 2016 Ram pickup 2500 diesel pickup. Like Dodge trucks More
by miner213
Employees Worked With
Robbie Dixon, Wes Gibson
February 19, 2016
Great service department Great customer service from Kenny! I have an older car so it required a lot of work to be done but I trust that these guys can get it done right. Great customer service from Kenny! I have an older car so it required a lot of work to be done but I trust that these guys can get it done right. More
by timmay
Employees Worked With
February 10, 2016
prompt honest service,courteous staff. We wanted to install a engine block heater for our truck,as it turned out the truck already had one just the power chord was not visible, the service We wanted to install a engine block heater for our truck,as it turned out the truck already had one just the power chord was not visible, the service advisor Shane informed us so we did not need to buy the heater. The truck was ready as promised and everything we asked for was done---Thanks for a great sevice experience More
by sandorman
Employees Worked With
Shane at service
February 02, 2016
very excellent work and fast friendly service like who was working there services people came out to talk with us and explain what was going on with the truck call later to see if friendly service like who was working there services people came out to talk with us and explain what was going on with the truck call later to see if they cam do more More
by babymason3
Employees Worked With
cody
February 01, 2016
Awesome service Every time I go to Lithia I have a great experience the service team is awesome. There is great communication and they are quick and efficient. Thank Every time I go to Lithia I have a great experience the service team is awesome. There is great communication and they are quick and efficient. Thank you mikey for your help. More
by Tmock4
Employees Worked With
Mikey Ugrin
January 29, 2016
Recall work Had a great experience with keoni he was able to get me in and out in one day. With great price and no "run around" Had a great experience with keoni he was able to get me in and out in one day. With great price and no "run around" More
by Barnes,matthew907
Employees Worked With
Keoni
January 24, 2016
Customer Service With Lithia Dodge Jeep since 2008. Service staff always been attentive: Tony & Kenny are very professional and visit w/Shane on Jan 19 was great With Lithia Dodge Jeep since 2008. Service staff always been attentive: Tony & Kenny are very professional and visit w/Shane on Jan 19 was great More
by Deb99515
January 22, 2016
undercoat Had undercoating and interior protectant done on my new truck it looked better than the day i bought it. almost didn't want to drive it. Service was g Had undercoating and interior protectant done on my new truck it looked better than the day i bought it. almost didn't want to drive it. Service was great More
by moparman
Employees Worked With
