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Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

Anchorage, AK

2.2
287 Reviews

287 Reviews of Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

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March 05, 2016

Worst Service Department I have ever worked with! Worst Service Department that I have ever worked with! Lied about the work that they did. Claimed to have changed one tie rod end and did an alignment More

by AKBirch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 07, 2016 -

AKBirch responded

I tried that three times. I left a message on 2/26 at 2:15 on your voicemail, on 2/29 at around 11am I left another message with the lady in the service department, and again on 3/1 I left another message with one of the service advisers that answered the phone. He attempted to page the Service Manager and after no answer said he would have him call. I understand that sometimes people get busy and it might take them awhile to get back to everyone. Today is 3/7 and I still never received a call. I left my number on the voice mail and with 2 different people. I will not do business with people that won't even discuss a problem with you. I'm also a business owner and with 11 vehicles in my fleet. I work with service departments on regular basis. I try and treat my customers the way I expect to be treated. I don't always get back to people the same day but I get back to them.

February 27, 2016

No comment Services was good Understand what I need to repair my car but services fee is a little bit high for repairing an old car. Please take a look at it t More

by Yan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Schaeffer
February 26, 2016

Oil change /service was done on time, everyone very friendly. Good service department. Meet with sales,Robbie Dixon, and bought a 2016 Ram pickup 2500 diesel pic More

by miner213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Dixon, Wes Gibson
February 19, 2016

Great service department Great customer service from Kenny! I have an older car so it required a lot of work to be done but I trust that these guys can get it done right. More

by timmay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Ellert
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2016

prompt honest service,courteous staff. We wanted to install a engine block heater for our truck,as it turned out the truck already had one just the power chord was not visible, the service More

by sandorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane at service
February 02, 2016

very excellent work and fast friendly service like who was working there services people came out to talk with us and explain what was going on with the truck call later to see if More

by babymason3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cody
February 01, 2016

Awesome service Every time I go to Lithia I have a great experience the service team is awesome. There is great communication and they are quick and efficient. Thank More

by Tmock4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mikey Ugrin
January 29, 2016

Recall work Had a great experience with keoni he was able to get me in and out in one day. With great price and no "run around" More

by Barnes,matthew907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keoni
January 24, 2016

Customer Service With Lithia Dodge Jeep since 2008. Service staff always been attentive: Tony & Kenny are very professional and visit w/Shane on Jan 19 was great More

by Deb99515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Ellert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane, Tony Allen
January 22, 2016

undercoat Had undercoating and interior protectant done on my new truck it looked better than the day i bought it. almost didn't want to drive it. Service was g More

by moparman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Ellert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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