Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

Total incompetence! Scheduled my Jeep 3.0 diesel a week ago for the reprogramming recall notice I received from Fiat Chrysler advising that Fiat Chrysler had been found b Scheduled my Jeep 3.0 diesel a week ago for the reprogramming recall notice I received from Fiat Chrysler advising that Fiat Chrysler had been found b y the State of CA that the motor was programmed to falsify IM tests. Advised them at the time that I would need a loaner as the recall paperwork assured me that I would receive a free loaner vehicle if the work took longer than three hours. Now, a week later, as I was driving to the dealership I received a call advising me that they were not aware what recall I was coming in for and that they wouldn't have a loaner available for me. When I explained the recall and the need for the loaner they let me know that they should be able to finish the work within three hours. After waiting at the dealership for three hours I went to the service counter and requested to know if the vehicle would be done soon, or that I needed a loaner vehicle as was required per the recall. They advised that they would try to get to it as soon as possible and that a loaner vehicle was not available (after my giving them a weeks notice..). I then called the customer service number for Fiat Chrysler requesting their assistance in the matter. They advised that they couldn't help me as we were at the mercy of Lithia's service department. Finally, after 4.25 hours of waiting, I was informed that they couldn't perform the reprogramming as they didn't have stickers needed to place on the vehicle after the programming was complete. I'm completely puzzled as to why they couldn't perform the programming and have me come back at a latter date so that they could attached the stickers once they received them(?) unless they really didn't have the personnel or equipment required for the reprogramming. To make matters worse, while waiting I had them rotate my tires and today found that I have a pronounced shimmy and will need to take the vehicle back to them. While waiting I also sent Lithia of Anchorage a message via their website hoping for assistance. As expected I've not heard from anyone... More

Every time I go here they charge double Every time I came here I’m charged double the quote my car is there 5 times longer than promised and they don’t take or return my calls and I get my c Every time I came here I’m charged double the quote my car is there 5 times longer than promised and they don’t take or return my calls and I get my car back with more issues than before it was serviced. More

Awesome service and customer service I would go there anytime. Every time I have had to call or go in person Clayton has been excellent. and customer service I would go there anytime. Every time I have had to call or go in person Clayton has been excellent. More

Excellent service Ten star service, as always! I have been with Lithia since 2010, and I have never been disappointed. They are always prompt, respectful, and get the Ten star service, as always! I have been with Lithia since 2010, and I have never been disappointed. They are always prompt, respectful, and get the job done in a reasonable time. More

Oil change Was irritated because we get emails stating make an appointment for service. They don’t take oil change appointments. The young man that was in the se Was irritated because we get emails stating make an appointment for service. They don’t take oil change appointments. The young man that was in the service bay was pacing as it was almost 7:30 and he didn’t have a vehicle in his bay yet. Had a quick conversation with him stating when I worked for GM, I would do oil changes all day. Had been told by first service writer that it would be a 2 hour wait. He left to get some signatures on paperwork. Second service writer (Stephanie Alvar is the name on my work order) took my info and keys. A half hour later, she found me in the showroom and said “Mr. Nagel, you’re ready to go.” These two employees made my morning! I was back out on the way very quickly! More

diagnose injector failure my 2014 diesel had a shaking in the engine, and engine light came on. the code was no.6 cylinder not firing. they got me in right away and tested the my 2014 diesel had a shaking in the engine, and engine light came on. the code was no.6 cylinder not firing. they got me in right away and tested the injectors by swapping, and replaced the bad one. thanks for getting this done quickly as the truck was shaking bad enough to make it almost undriveable. More

Oil change Very kind service staff. Reviewed issues to be serviced on my vehicle and discussed the timeline to get them fixed. They described the issues in detai Very kind service staff. Reviewed issues to be serviced on my vehicle and discussed the timeline to get them fixed. They described the issues in detail. More

Out of towner Thanks to Kenny , he got my truck taken care of and me back on the road before the winter storm hit. Made it home safely, Thanks, Kenny! Thanks to Kenny , he got my truck taken care of and me back on the road before the winter storm hit. Made it home safely, Thanks, Kenny! More

Good fast friendly service Great service, took care of my car extremely quickly, both tires and oil. Everyone I interacted with was very professional and helpful. Would recomm Great service, took care of my car extremely quickly, both tires and oil. Everyone I interacted with was very professional and helpful. Would recommend this service to others! More