Lithia Chrysler Jeep Dodge of Billings

*** BEWARE OF THIS DEALERSHIP *** This dealership tried to scam me! Told me my belt broke and damaged my radiator, timing cover and other things that would cost right at $6000.00 to repair. I got a differe to scam me! Told me my belt broke and damaged my radiator, timing cover and other things that would cost right at $6000.00 to repair. I got a different shop to pick up my truck but the dealership would not release my truck until an oil change was paid for. They avoided my phone calls and attempts to pay over the phone so the other shop paid for it when picking up my truck. When that shop got my truck and checked everything, there was NO damage to the radiator or timing cover! Also found out the oil was NOT changed either!! A TOTAL RIP OFF!! In the dealerships defense, they did mail me a check for the oil change that was not done, weeks later after I left them a review that seems to have mysteriously disappeared. We'll see if this one sticks. More

I highly recommend Buddy Steiner as a salesman, professional and very nice guy to work with! I will definitely work with him with my truck needs in the future. professional and very nice guy to work with! I will definitely work with him with my truck needs in the future. More

Absolute worst experience I have ever had with a dealership! Impossible to get ahold of anyone after the sale even harder to have anyone call you back. Will not get title work completed excuse after dealership! Impossible to get ahold of anyone after the sale even harder to have anyone call you back. Will not get title work completed excuse after excuse of why it is not done. More

I pulled into Lithia, having had a referral from general manager of a place in Helena. I pulled into one lithia and had salesman tried to do one of those deals were they have to go get their manager to come manager of a place in Helena. I pulled into one lithia and had salesman tried to do one of those deals were they have to go get their manager to come get you and then they quote unquote manager tries to Hard sell you. I don't play that game. So, we went to lithia dodge. We're a very nice young man help desk to look at a couple of low mileage subarus. I needed something to drive to take pressure off my truck that was getting up into high mileage but still running quite well. Bought a 4-year-old Subaru with 43,000 miles on it. Should have run for another 300,000 MI right? Nope. Got talked into buying this extended warranty as well. All these promises about if anything goes wrong come and get the car and bring it back. Made a deal for them to deliver the car to us 3 hours away. Well, they couldn't make delivering the car happen. I had to pay $150 for a shuttle to meet them halfway. Then, the car got a little body damage so I sent it to the body shop for that sat there for 3 months. Then the battery was completely dead. I mean completely dead. I finally have an opportunity to get it up and running and I'm on my way to Billings and the car overheats. Well, turned out there was oil in the transmission fluid. Turns out the vehicle needs an entire new engine. I call lithia dodge. All these promises about if anything goes wrong and here you get our extended warranty they'll they'll come tow you in. Will that $4800 extended warranty only has $100 in tow. Heck, I can't even get my car on the back of a tow truck for $100. They refuse to help even get it towed back to Helena to be looked at as the Subaru dealership had to look at it because it was damaged beyond what the small town mechanic could do or even that lithia Dodge could do apparently. So, basically, they sold me a four year old vehicle with 43,000 miles on it that was a complete lemon and did nothing about it. Bunch of fraud and scam if you ask me. Maybe they couldn't have known but, I have a sneaking suspicion that they did. And, any dealership that wanted repeat business would have helped me bring back the vehicle that had been driven less than 600 miles after they "delivered" it More

Purchased a pre owned suv and was not happy with the sales man that I worked with. The suv was dirty. He didn’t take the time to clean it or vacuum it out. Not only that he was rude . Will not ever purc sales man that I worked with. The suv was dirty. He didn’t take the time to clean it or vacuum it out. Not only that he was rude . Will not ever purchase a vehicle there in the future. More

If you are in the market for a vehicle new or used, you could not be better served than asking for Bryan. His level of service is above and beyond. I had intended to drive my motorhome from Alaska to Minne could not be better served than asking for Bryan. His level of service is above and beyond. I had intended to drive my motorhome from Alaska to Minnesota to visit a daughter and then head south to spend the winter. I wanted a tow car that I couldn't find in Alaska. Billings was on the route and Billings Dodge had the perfect car. Bryan made 2 trips to an RV dealer to have the towing equipment installed so it would be ready to tow when I arrived in Billings. A series of issues arose delaying a departure such that I would be facing winter temperatures and I decided to store the car until the next spring. So Bryan made a third trip taking the car to the storage facility. Furthermore, I was impressed by the integrity of the dealership. In the interim between my oral agreement to buy the car, there was a price reduction, and when I received the purchase documents I was surprised that they reflected the reduced price. I would have been none the wiser if they had reflected the original agreed price. More