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Lithia Chrysler Jeep Dodge of Billings
Billings, MT
546 Reviews
Lithia Chrysler Jeep Dodge of Billings is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep Dodge of Billings, located in Montana's "Magic City", joined the Lithia Motors family of dealerships in June 2003 after being acquired from Montana Dodge. Lithia Chrysler Jeep Dodge of Billings sells new and used Chrysler Jeep Dodge cars, trucks & SUVs in Billings, MT, near the surrounding areas of Billings, Laurel, Shepherd, Fromberg, Joliet and Park City Montana. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Town & Country, Compass, Grand Cherokee, Cherokee, Durango, Patriot, Wrangler, Grand Caravan, Challenger, Charger, Journey, RAM 1500, Ram 2500, and Ram 3500.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 546 reviews
February 24, 2023
Do not take your vehicle to Lithia Dodge service center. I called them earlier in the week and they told me that they could get my pickup in on Saturday so I brought it there on October 29th because I was h I called them earlier in the week and they told me that they could get my pickup in on Saturday so I brought it there on October 29th because I was having engine issues. One week goes by and I get a call from my extended warranty company asking for all of my service records so I get those sent over. Weeks go by and I don’t hear anything so I call to check the status of my vehicle and I am told that because my vehicle is on extended warranty that they have to wait until they have an open bay to work on it because it will have to sit until the warranty company decides if they are going to cover it. I call another 3 times over the next 3 months and I am told by the service advisor that other vehicles are more of a priority over mine because it is on extended warranty. He also told me that if I wanted to pay out of pocket that they could get it in that same day. So now I’m getting really pissed so I speak with the service manager and he apologizes for everything and that there was no excuse for what I was being told. He informed me that they would be getting it in that afternoon. After the process of taking my motor apart, contacting the warranty company to see what they will cover, and getting a new engine installed, it took just less than two weeks. So now after 16 weeks of being there, I finally got my pickup back. Certain people in the service department at Lithia Dodge do not care about you or your vehicle. But hey, they were nice enough to give me a 10% discount off the remaining balance that I owed 🖕🏼 More
by ellisjustin1989
January 19, 2023
Daryl Doney is the most unpleasant service adviser I have ever dealt with. I had my car in for warranty work and the part that was ordered made the problem it was brought in for originally even worse. The pa ever dealt with. I had my car in for warranty work and the part that was ordered made the problem it was brought in for originally even worse. The part needed to be ordered again to replace the brand new part just installed. When I came in to pick the car up after the failed repair Daryl informed me that I needed to pay the deductible for the repair. I said I will pay the deductible when the repair was complete. Daryl Doney insisted the repair was complete. I asked him why I have to bring it back then. Daryl Doney refused to give me my keys. Even after I went to the service manager and the svc mgr told Daryl Doney to give me my keys he still refused stating that I refused to pay for the completed work. Daryl Doney then stated to me that you get more flies with honey than with vinegar and told me that I had an abrasive personality for refusing to pay for work that was not yet complete. I would suggest going to any other service writer than Daryl Doney. I know I will. More
by Tim S
Employees Worked With
Daryl Doney
November 19, 2022
They sold me a lemon, and tried to get out of honoring the warranty. They ended up buying it back from me. They listed it for sale two weeks before actually paying me, for 5k more than they bought it back the warranty. They ended up buying it back from me. They listed it for sale two weeks before actually paying me, for 5k more than they bought it back for. Bryan said it's his car now and he can sell it for whatever he wants, and "what is in the past is in the past." I complained to BBB. They did not respond. Have now complained to their corporate office. More
by Lithiadodgesucks
November 15, 2022
I just bought a van with Andrew Leonard’s help. He is the best salesman I have ever worked with in every way possible. I love my van and am so thankful for his help. Thank you Andrew and also He is the best salesman I have ever worked with in every way possible. I love my van and am so thankful for his help. Thank you Andrew and also thanks to your team! More
by Lynn Stevenson
Employees Worked With
Brynn Fitz
September 02, 2022
Do Not ever buy a vehicle here! They will not stand behind their vehicles even 7 days after purchasing. We have been stranded numerous times in a vehicle that has had nothing but pr They will not stand behind their vehicles even 7 days after purchasing. We have been stranded numerous times in a vehicle that has had nothing but problems. Parts are months out and bow we are left without a vehicle. Do yourself a favor and stay away!!!!! More
by jamiesummers1986
Employees Worked With
Brian Kramer, Leigh
December 12, 2021
Thank you to Brian and is crew’s for the best service. I’m from Canada and my DEF system pump stop working after a phone call to Brian he got us an appointment the next day and he even told us witch campg I’m from Canada and my DEF system pump stop working after a phone call to Brian he got us an appointment the next day and he even told us witch campground to go. Again big big thank you for your professionalism and service Marc & Carole Foley From Alberta, Canada More
by foley.marc
Employees Worked With
Brian Harris
November 19, 2021
Tammy and the crew at Lithia Chrysler are the best! Organized and professional service department, they listen to why you brought your vehicle in and give you clear communication on the options best! Organized and professional service department, they listen to why you brought your vehicle in and give you clear communication on the options to correct the issues. They go the extra mile to let you know of suggested services or needed recalls without being pushy regarding the extra services. They treated my vehicle like their own. A service dealership and staff you can trust! More
by byrne_fewell
Employees Worked With
Tammy
November 12, 2021
Very good service. I have a dodge ram bighorn 2017, 1500. I and my wife enjoy it so much. I and my wife enjoy it so much. More
by spoofandi@gmail.com
Employees Worked With
November 06, 2021
I have to say I had a great i mean great experience buying this truck from the GM to my sales staff to the service department. Thanks so much buying this truck from the GM to my sales staff to the service department. Thanks so much More
by Curtisburnie
Employees Worked With
Bill McRae 5 stars
