Lithia Dodge Chrysler Jeep RAM of Yuba City

The pre owned sales process is antiquated and predatory. I was told that they price cars low to get people to come from out of the area, but they can't take off the $3,500 in extras that are not listed any I was told that they price cars low to get people to come from out of the area, but they can't take off the $3,500 in extras that are not listed anywhere on the website (Despite the claim that they are) because then they would lose money on the car. Prior to my arrival, I requested an out the door price sheet because I did not want to waste time driving 90 minutes if we couldn't reach a deal. After asking for the extras to be removed I was told, "that is usually how we sell all of our vehicles with all products installed, but we are willing to work with you but all negotiations would be done here in house." It felt like the staff forgot it was 2026, including such highlights as: -My manager just chewed me out for asking those to be removed. -It's not up to me (said by showroom manager, who it is very much up to.) -This is legally required by the state (Referring to the charge which is not required) -It is already hardwired installed and can't be removed (I responded that I know that the OD2 port is just a plug in under the steering wheel) -all dealerships do this, even if you go to Sacramento. We all have extras to make money on the cars. I then said that saying we are all xxxxty, is not a good sales tactic. Manager then doubled down and repeated this, that's the way it is. -Having a second man walk over to be the heavy and explain the 3 extras couldn't be removed. -I had been on site 2 hours. I had communicated before I got there I would not take extras. Had been wasting time with the back and forth having to repeat myself, I will buy it now for sticker price, no add ons. Then was told, "it will be a few more minutes to see if there is anything he can do." This is just wasting my time in an attempt to wear me down so I will just say yes to get it over with and pretending something is being 'worked on' while the manager can just decide yes or no. It also seems very clear that getting my income information, was then used on their end to assume that my income of $150K+ meant I could and would afford the $3500 of extra xx on the car. I can absolutely afford it and am also smart enough to not buy crap I don't want or need to. Again, so transparently predatory. End result - the "non removable extras" were removed and I bought the car. The tactic to take hours to hem and haw and attempt to wear me down and give me incorrect information INTENTIONALLY in an attempt to get me to agree to buy the xx profit puppy extras: unethical, and exactly the gross stereotype of car salesmen, in full blown practice. This is why Carvana exists, so people don't have to feel bullied and taken advantage of just to purchase a car at the listed sales price. My auto Fico was over 850, I put $5K down, financed through the dealership (Which we know you make money off of by adding to my interest rate) and showed up having already said what car I wanted and was ready to purchase it right then. Is this not the exact type of customer you want? I can only imagine what other customers go through who are less knowledgeable or comfortable calling out the xx. I can't stand a process where I am lied to, treated like I am stupid, and then you take my money. Left a terrible taste in my mouth. Also, it wouldn't hurt to have a single female work there. But I stopped working at a dealership for the exact environment that you foster, so I bet it is very rare that you receive female applicants. Now, do I think the 2 men I worked with on the 'sale' are an outlier? No, I think this is the exact way all sales staff here are instructed to operate. But wouldn't it be better to respect customers and be transparent and see if they could still sell cars on true facts and less the customer make choices for themselves? Instead I still had to go through the steps of bullying, lies, attempted sympathy (I will lose money on this deal) and fake concern...... All for buying a car and the listed sales price. More

I recently had the pleasure of working with a car salesman named Ivan who truly went above and beyond. He was Incredibly helpful in securing a payment plan that fit my budget. The exceptional service salesman named Ivan who truly went above and beyond. He was Incredibly helpful in securing a payment plan that fit my budget. The exceptional service didn't stop there. He answered all my questions and made sure I left satisfied. Highly recommend asking for Ivan if looking to buy a car from them! More

The dealership is beautiful and our salesman Manny, was awesome. He was very kind and helpful. I would recommend him to friends. awesome. He was very kind and helpful. I would recommend him to friends. More

The one star review is for one reason only, the rest of the experience was good, they were fast and efficient in all respects, BUT they called and advised me that I needed a new in cabin air filter, it was the experience was good, they were fast and efficient in all respects, BUT they called and advised me that I needed a new in cabin air filter, it was expensive but I told them to go ahead. When I pick up my truck, it stunk like going down a VERY intense detergent row at the store, and Im very sensitive to smells, I started home and turned around in less than five minutes with a headache and watering eyes, took it back to service department and was basically told, there was nothing they could do, and it would dissipate, I sure hope they are right More

Good people in a very nice truck. I bought two other ones from here. Thank you I bought two other ones from here. Thank you More

The service writer Ashley was very helpful. She explained everything very clearly. Also the other Ashley in the rental car dep. Was also helpful and very nice. Great job lady's! She explained everything very clearly. Also the other Ashley in the rental car dep. Was also helpful and very nice. Great job lady's! More

The salesman listened to and accommodated our needs, and that was it took to earn our business. that was it took to earn our business. More

Amazing Deal and I couldnt be happier. My wife & I went to see Manny and he made the deal happen getting us out of our car and into a brand new 4x4 Truck! Manny is definitely the one you w My wife & I went to see Manny and he made the deal happen getting us out of our car and into a brand new 4x4 Truck! Manny is definitely the one you want to work with to make the stress of buying a car so easy! More

We worked with Renee the service writer and she was amazing and kept us informed of progress and things that will need attention soon. Very pleasant and professional. amazing and kept us informed of progress and things that will need attention soon. Very pleasant and professional. More

Lithia cdjr was a pleasant experience. Sales man Jose was wonderful. He made the experience enjoyable. The dealership was very well kept, with an awesome inventory. Thanks so much for help Sales man Jose was wonderful. He made the experience enjoyable. The dealership was very well kept, with an awesome inventory. Thanks so much for helping me purchase my dream truck. More