Lithia Ford Lincoln of Boise

I wanted to take a moment to thank one of your service advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last advisors Jack McElravy, for his outstanding devotion to service for the customer. Mr. McElravy took my 2007 Lincoln MKX in for warranty service last week. The warranty work included a seal between the windshield and the dash. To me it appeared to be a complicated task and I expected some resistance from an advisor on alternative treatment for the problem. Mr. McElravy took me completely by surprise. When I explained the problem to Mr. McElravy, he took the time to listen to me then explained the procedure in detail. He recognized the problem and offered a solution I was comfortable with and even offered to detail other items I had not considered. One of those details was replacing the windshield rather than re-using it. I was very impressed with the updates on the progress of my vehicle through Mr. McElravy as well. He kept me informed on the progress of the work and estimated time to completion. As I was leaving the Boise area for several days, Mr. McElravy offered to secure the vehicle until my return. What I was most impressed with about Mr. McElravy was he treated me with dignity and respect for warranty work on my vehicle. I have been to other dealerships before and treated poorly for work not paid by the customer. I was not subjected to pressure to purchase anything in addition to the warranty work as well. My trip to the Lithia Ford Lincoln dealership and meeting your service advisor, Jack McElravy, was a great experience. Keeping such employees should be one of Ford’s highest priorities. I will continue my relationship with Ford as long as Ford continues to employ personnel with the caliber of Jack McElravy. Nice job, Jack! More

Beware of who you are dealing with. Lithia Ford of Boise is in my opinion an incredibly unethical car dealership. Here is my story: I dealt with Randy Price (Sales Manager), Jordan Summers and Gary Boise is in my opinion an incredibly unethical car dealership. Here is my story: I dealt with Randy Price (Sales Manager), Jordan Summers and Gary Hoesing. After going back and forth on negotiations for a few days regarding purchasing a $40K used truck, We came to very detailed and clear agreement over the phone. I was already loan approved by their lender, application signed and credit checked etc, we agreed on the trade in price (they had already inspected it), the loan terms, the new vehicle price and the specific amount of the check I was bringing to the dealership and the amount of time I would need to be there to complete the transaction. I made an appointment with Randy and was called back by Jordan to confirm that appointment. WHILE ON MY WAY to the dealership Randy called to say he had sold the vehicle to someone else who just walked in. I believe that the agreement was so clear and specific that it amounts to a verbal contract. Selling the vehicle while I am driving to pick it up is incredibly dishonest and unethical in my opinion. This was the grand finale to the most incredible experience I have had with a car dealer. They used every trick in the sleazy used car handbook over the last few days. Buyer beware what you are getting into with this crew! More