Lithia Ford of Missoula - Service Center

Lithia Ford came to my house to service my 2024 F350 and our 2023 Explorer., we were expecting oil changes and tire rotations. When the kid arrived, he informed us that it was $25 per vehicle for tire rotat our 2023 Explorer., we were expecting oil changes and tire rotations. When the kid arrived, he informed us that it was $25 per vehicle for tire rotations. The have F350 he wasn’t even able to complete the tire rotation as he said the wheels would not come off I would most likely have to take it to Les Schwab. I find it poor service not to inform us ahead of time when the appointment was made of the cost of the tire rotation. I contacted Ford corporate. They told me that as listed on their webpage that their mobile service has complementary tire rotation., I called the dealership themselves. She said she was sorry but did not offer any kind of refund or discount. But what should I expect? We only paid $154,000 for this pair of vehicle. With the F350 I have the maintenance and service plan you would think I can get a free tire rotation for the cost of those plans. Being in Montana the Ford dealerships, kinda have you at a disadvantage as they are very spread out. Just something to think about if you’re planning on great service you may not find it with Lithia Ford Missoula. More

After a location and customer service mix up and speaking with Shane, who was extremely willingly to go out of his way to assist me, I'd say that the general management here is very efficient. If you're goin with Shane, who was extremely willingly to go out of his way to assist me, I'd say that the general management here is very efficient. If you're going to shop Lithia, I highly suggest it be no other than this location - Lithia Ford of Missoula. More

STOP Negligent Service!!! -I took my 2016 Transit 350 STOP Negligent Service!!! -I took my 2016 Transit 350 Midsize Van in for a recall notification. At the same time I had them do an oil and a tune STOP Negligent Service!!! -I took my 2016 Transit 350 Midsize Van in for a recall notification. At the same time I had them do an oil and a tune up. I had instructed the Service Advisor Matt that the intermittent/delay windshield wiper mode was not working properly and that it needed to be checked. Low mode and high mode were working; it was the intermittent mode that was an issue. I shared with him that my personal opinion was that the issue was with the windshield wiper switch. Shortly after picking up the vehicle from the dealership, I took it on a trip through a rainstorm and the wiper still did not work. I checked my receipt to ensure they had done the work. It was not on my receipt as having been done. Had to change my work schedule to bring the vehicle back AGAIN to try and fix the delay. They proceeded to replace the windshield wiper motor for $366. I picked up my vehicle AGAIN and AGAIN the windshield wiper delay was not working. I had to reschedule AGAIN. Took the vehicle in and found out it was the switch itself at the steering column.(Just what I had told them in the beginning). .In summary, they threw away my working windshield motor, installed a new windshield wiper motor for $366 which failed to correct the issue. Installed a new wiper switch at a value of $116 at no charge. I asked if I was going to be reimbursed for the difference. The service advisor Matt was embarrassed as evidenced that he was turning red and threw me a card for a free oil change. He failed to listen to my original request. In the end,I am still out $250 plus time away from work. Unfortunately, I had my other rig in at the same time and that situation is even worse leaving me out thousands of dollars. More