Lithia Springs Ford

I'm very professional. Excellent customer service, very informative, concerning customer need timely work and keeping the customer informed as we wait and go through the pr Excellent customer service, very informative, concerning customer need timely work and keeping the customer informed as we wait and go through the process of getting the work done. More

The best automotive experience I've ever had! This is my first time to this service center. I had to come because the service center (Alan Vigil) where I bought my car (2) wanted me to leave it f This is my first time to this service center. I had to come because the service center (Alan Vigil) where I bought my car (2) wanted me to leave it for a week. I couldn't do that, I don't have another car. I got an appointment in two days, it was two hours to find out what was wrong and my car was fixed in four hours. While my car was being serviced, they took me home. When my car was ready, they brought the car back to me. I have never had that done before after buying two cars and using another service center for ten years. You can best believe that I will be back next time something goes wrong! More

The best automotive buying experience I’ve ever had! I took ownership of a 2018 Dodge Durango SUV on 4-17-25 from Lithia Springs Ford in Lithia Springs, Ga. My experience seamless and effortlessly. I c I took ownership of a 2018 Dodge Durango SUV on 4-17-25 from Lithia Springs Ford in Lithia Springs, Ga. My experience seamless and effortlessly. I can not think of a single negative, during the entire process. Tom Matthews was the sales Professional who I had the pleasure working with to find my dream Car. I am truly impressed and pleased with Tom Matthews No pressure, very pleasant, helpful and friendly! I cannot say enough good things about Tom Matthews. I’m Forever grateful to you Tom! I actually enjoyed meeting you. I highly recommend asking for Tom Matthews period. Tim Boyett is the business manager who did all the paperwork. Tim Boyett was great at explaining everything to me so I could understand it. His time consuming work, his unseen and behind the scenes work, made it easy for me. He’s very pleasant, knowledgeable and very good at what he does. Thank you Tim! The people I met, made me feel like they truly appreciated my business and I mattered to them. I highly recommend Lithia Springs Ford in Lithia Springs, Ga to anyone looking for a vehicle. The most pleasant experience of buying an automobile I’ve ever had. An A++ rating from me!!! Thank you Tom Matthews, and Tim Boyett, the two of you are true assets to the company. My family and I truly appreciate the both of you wholeheartedly. And to the owner of Lithia Springs, thank you for the dynamic team you have. I appreciate it your dedication Thank you, Tom Matthews of Lithia Springs Ford for changing my life forever going forward respectfully. More

Tried to buy a 2024 F350 Platinum. I have worked back and forth on the price. We finalized price. I was going to get the majority of the money wire transferred and pay the rest with a I have worked back and forth on the price. We finalized price. I was going to get the majority of the money wire transferred and pay the rest with a check. Dealer does not accept personal checks or credit cards. I also wanted face time of the vehicle. That seems to be a challenge. Customer focus is not a part of this dealers beliefs. If the dealer does not bend over backwards for you to buy a vehicle, they don't deserve your business. Dont buy from them. More

I inquired about a used mustang they had on the lot on a sunday through car gurus. Wayne brendel called me the following Monday. Let him know on the first correspondence that I’ll get everything squ sunday through car gurus. Wayne brendel called me the following Monday. Let him know on the first correspondence that I’ll get everything squared away on my end and if everything goes well I’ll see them next weekend. Tuesday comes and I get a call. Wayne asks in the rudest way possible “did you make it to the bank or are you wasting my time?” I let him know I was busy at work and hadn’t made it to the bank yet and it would still be the weekend before I can make a decision. (I’m shopping other options as well) Get this email from Muhammad Umair on Wednesday morning. “Thank you for the opportunity to earn your business. A few days ago we received your request online for information on a 2020 Ford Mustang and we are not able to earn your business. Are there any questions I can answer for you? I know sometimes it can be easier speaking directly with the manager. Just let me know how I can help! Please Feel free to reach out to me at my cell 678-522-9874 Thanks, MUMAIR@LITHIASPRINGSFORD.COM” Your business development team and sales people need to take better notes. Your sales manager needs to be less sensitive. The rundown I was sent by your team is a complete joke. I just found out today the bank said no to the car anyway because the mileage was too high for the year. Doesn’t matter though. I can’t recommend this dealership nor will I personally ever do business there. The sales person I dealt with was rude. The manager sent me a “we’re not selling you a car” email because his staff doesn’t take notes or read them if they do. As a 10 year automotive sales veteran I’m disgusted. 6 months from now nobody I dealt with will be there. More

Went in knowing what I wanted. Tom had the key ready for me we did the test drive and he showed all the features right away. We talked numbers and had a deal quickly. Tim got me th Tom had the key ready for me we did the test drive and he showed all the features right away. We talked numbers and had a deal quickly. Tim got me the best finance option. I was in and out in about 2 hours it was the best experience I’ve had at a dealer yet. Go see Tom tell him Chris sent you. More

I had an excellent experience at Lithia Springs Ford! They had the exact car I was looking for with all the features I wanted and low mileage, which was a huge plus. Juan was incredibly helpful throughou They had the exact car I was looking for with all the features I wanted and low mileage, which was a huge plus. Juan was incredibly helpful throughout the process and even let me take the car for a test drive. It was an easy decision for me since I already knew I wanted it, and the buying process was quick and smooth. I was in and out the same day, and the paperwork was a breeze. The dealership itself is very clean, well-organized, and has a huge lot with plenty of options to choose from. My car was fairly priced, and I’m completely satisfied with my purchase. I would definitely buy from them again! Highly recommend! More

Very good service and always nice and helpful. . Letting you know what is going on and how long it's going to take. . Letting you know what is going on and how long it's going to take. More

I was passing thru Atlanta while driving to Alabama, and my truck broke down. They went above and beyond to get me fixed up and back on the road. Bennie was kind and gracious and took great care of me! my truck broke down. They went above and beyond to get me fixed up and back on the road. Bennie was kind and gracious and took great care of me! More

My Service Advisor was thorough and knowledgeable. My vehicle was ready ahead 0f the promised completion date. Outstanding! My vehicle was ready ahead 0f the promised completion date. Outstanding! More