Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Springs Ford
Lithia Springs, GA
454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 454 reviews
December 15, 2022
Excellent customer service. Richard is a great representative of Ford services. He had wheel damage taken care of on top of outstanding service to my vehicle. Richard is a great representative of Ford services. He had wheel damage taken care of on top of outstanding service to my vehicle. More
by nancypglass
Employees Worked With
Richard Smith
November 24, 2022
Wonderful experience with friendly staff. They advised 1 1/2 - 2 hours and I was out in under 2hours. Also, they looked for any available coupons to add to 8nvoice reducing my out of pocket c They advised 1 1/2 - 2 hours and I was out in under 2hours. Also, they looked for any available coupons to add to 8nvoice reducing my out of pocket cost. During these times every little bit help, so I'm very grateful for their thoughtfulness and great customer service. More
by S. Witcher
Employees Worked With
Kwesi Asinia
November 18, 2022
Richard is always there in the service department to help with the needs of my ford edge. He is excellent not only with auto service but with excellent customer service. I always trust Richard’s advice and h with the needs of my ford edge. He is excellent not only with auto service but with excellent customer service. I always trust Richard’s advice and his advice is always correct and excellent! More
by Cindy
Employees Worked With
Richard Smith
October 14, 2022
Terrible customer service in their service department. After a bad experience last year (and a call from the service manager to make it right) I decided to give this service department another try. Big m After a bad experience last year (and a call from the service manager to make it right) I decided to give this service department another try. Big mistake. I scheduled a "Mobile Service" appointment for a recall issue with my Ford Escape. The appointment was for 9:00am at my home. They did not show at the appointment time. So after 3 hours and 3 phone calls, I was informed that I had "cancelled the appointment" which was completely false. The scheduling person I spoke with took no responsibility for the situation and instead was rude, condescending, and accusatory in her tone. I might have been willing to accept that there was a misunderstanding, but I am certainly not willing to be treated poorly. Take your business to Pugmire. It's a little further out, but they seem to value their customers. More
by James D
Employees Worked With
Richard Smith
