John Bleakley Ford - Service Center

I'm very professional. Excellent customer service, very informative, concerning customer need timely work and keeping the customer informed as we wait and go through the pr Excellent customer service, very informative, concerning customer need timely work and keeping the customer informed as we wait and go through the process of getting the work done. More

The best automotive experience I've ever had! This is my first time to this service center. I had to come because the service center (Alan Vigil) where I bought my car (2) wanted me to leave it f This is my first time to this service center. I had to come because the service center (Alan Vigil) where I bought my car (2) wanted me to leave it for a week. I couldn't do that, I don't have another car. I got an appointment in two days, it was two hours to find out what was wrong and my car was fixed in four hours. While my car was being serviced, they took me home. When my car was ready, they brought the car back to me. I have never had that done before after buying two cars and using another service center for ten years. You can best believe that I will be back next time something goes wrong! More

Very good service and always nice and helpful. . Letting you know what is going on and how long it's going to take. . Letting you know what is going on and how long it's going to take. More

I was passing thru Atlanta while driving to Alabama, and my truck broke down. They went above and beyond to get me fixed up and back on the road. Bennie was kind and gracious and took great care of me! my truck broke down. They went above and beyond to get me fixed up and back on the road. Bennie was kind and gracious and took great care of me! More

My Service Advisor was thorough and knowledgeable. My vehicle was ready ahead 0f the promised completion date. Outstanding! My vehicle was ready ahead 0f the promised completion date. Outstanding! More

Heather is amazing, she listened to every complaint I have to tell her about my car, and make sure she communicated same to the mechanic. She go up and above to makes sure i am satisfied after fixing my have to tell her about my car, and make sure she communicated same to the mechanic. She go up and above to makes sure i am satisfied after fixing my car. More

My service advisor Stefan Forsyth was excellent. He listened to my concerns and followed through with every that was discussed. He communicated with me above and beyond what I’m used to. 5 star as l He listened to my concerns and followed through with every that was discussed. He communicated with me above and beyond what I’m used to. 5 star as ll the way around. More

On 30 April 2021 I purchased my 2021 Ford Bronco Sport from Lithia Springs Ford. The vehicle came with a dealer included lifetime powertrain warranty policy.  Since the purchase included this benefit at n from Lithia Springs Ford. The vehicle came with a dealer included lifetime powertrain warranty policy.  Since the purchase included this benefit at no additional cost it was a nice incentive to purchase from them. On 18 December 2024 the vehicle broke down in Newnan, Georgia with transmission issues. I had it towed to the closest Ford dealer who informed me upon the vehicle's arrival they would let me know what the issues were and when it could be repaired. The next day they informed me they could not evaluate the vehicle for a month, and it would take up to 3 months before they could get it scheduled in the transmission shop. Hearing this, I reached out to Jimmy Jacobs at Lithia Springs Ford who has been my service writer for this and other vehicles I have purchased. Jimmy remotely downloaded the history and codes from the vehicle and identified it was a transmission issue. I then had the vehicle towed from the first dealer to Lithia Springs Ford, where Jimmy set up an evaluation appointment before the vehicle even arrived and prior to leaving on vacation. Jimmy told me to reach out to the service department on the following Monday to follow-up. I then reached out to Tim Black who had previously assisted me with another issue I had with the vehicle. Tim and his staff had the vehicle evaluated, scheduled the insurance company's inspection and provided me with a loaner vehicle. The total repair time was delayed by weather, Christmas and the New Years holidays and the insurance company missing a previously scheduled vehicle inspection appointment.  Tim stayed on top of the insurance company and once approved for repair, ordered the transmission and other parts, and scheduled the transmission shop for the repair. During all this time Tim kept me in the loop as to the vehicle's repair status. The total repair time from insurance company approval until the time I received my repaired vehicle back was about a week. I am and always have been satisfied with the service that I have received at Lithia Springs Ford. I appreciate the candor and service I received and the care they took to insure I had a vehicle to use during this stressful time.   More

My recent visit on 1/21/25 was with Service Advisor Stefan Forsyth. He was knowledgeable, professional and proficient. Easy to understand and work with. Discussion on the items to be presently addresse Stefan Forsyth. He was knowledgeable, professional and proficient. Easy to understand and work with. Discussion on the items to be presently addressed as well as those in the future were very helpful. More

Service was fast, efficient and professional. I appreciate the way the Service Representative processes my arrival and notifies me when the service is completed. I appreciate the way the Service Representative processes my arrival and notifies me when the service is completed. More