Lithia Toyota of Abilene

Brought my car in for service and Deborah took care of me. Was a great experience!! me. Was a great experience!! More

Fast and friendly service every time. Always easy to work with, sales side and the service side. Always easy to work with, sales side and the service side. More

Honest pricing, attentive service, and a truly welcoming atmosphere. This Toyota dealership exceeded every expectation. atmosphere. This Toyota dealership exceeded every expectation. More

Jacob in service is always on the job and gets me taken care of fast and always a good guy! care of fast and always a good guy! More

Toyota of Abilene is a great place to purchase your vehicle and have it serviced. vehicle and have it serviced. More

Purchased my Tacoma here and continue to bring it in for service. Every visit has been smooth and professional. Great team and great service service. Every visit has been smooth and professional. Great team and great service More

Super nice dealership with incredibly kind staff; Lithia Toyota Abilene made my experience smooth and enjoyable. Toyota Abilene made my experience smooth and enjoyable. More

Great service team and a wonderful sales staff always willing to help out! Leased my Tacoma here and had great experience. willing to help out! Leased my Tacoma here and had great experience. More

I have purchased two siennas here, easy purchases, great sales staff, and great service department. sales staff, and great service department. More

I Purchased a preowned vehicle, 2021 Toyota Sienna XLE, from this dealer and I was told that I'll be getting a certified Toyota. When I spoke to Matt, the sales person, on Feb 4 and asked him if the car ha from this dealer and I was told that I'll be getting a certified Toyota. When I spoke to Matt, the sales person, on Feb 4 and asked him if the car has any damages, he assured me that the previous owner had taken very good care of this vehicle. I proceeded to finalize the deal and was offered to have the vehicle delivered to me for an additional $300 on Feb 6. Trusting that what I was told, I agreed to have it delivered. Not knowing what to expect, I briefly inspected my 2021 Toyota Sienna XLE and didn't see the damages in the back cover of the front seats and the headliner, i felt rushed to sign the documents sent by the driver. These damages look pretty bad and there is no repair without having to re-upholster both seats and the headliner. I immediately called Matt and he told me that he will bring it to managers attention. I received a call from Ruben on the next day and he told me that he will talk to his GSM and get this issue resolved. Of coarse, I called the next day to get this promptly resolved but again i felt like I'm getting the run around. I finally spoke to the GSM, Andrew, and was very rude and claimed that this vehicle is priced 11k under market value. He is out of his mind. There were several other vehicles in san antonio, where i live, and were offered around 34.5k, which is couple of thasands mare than this vehicle. I knew from his attitude that i got to the end of the line with no solutions. He offered to take care of only fog light and claimed that the other two items were very visible on the pictures. I replied very firmly that the back of seats are not very clear because picures were not taken close to the damage and it looked very pixely on CarGurus. The headliner is no where showing in any of the other pictures and no where damages were stated. I ended up texting Chris, the finance manager, and he told me that he will take care of it and asked me to give him a day or so to search for a place in San Antonio that will upholster the head liner. Today, he finally called to inform me that they will not take care of upholster neither one of the two items and that basically I'm out of luck. I took the time to write this review and will proceed to contact every other source to file a complaint because this is not acceptable to anyone. BE VERY AWARE THAT THIS IS A CLEAR MISREPRESENTATION. Don't buy from this dealer. Be very aware. FYI, I was told later by Andrew that this is not a certified Toyota rather it's a dealer certified vehicle. Be aware that dealer certified is nothing but have a powertrain extended warranty which is not Toyota certification. HUGE DIFFERENCE More