Lithia Toyota of Billings

DO NOT WASTE YOUR TIME . My wife and I went in to look at some 4runners on 4/5/2020 and we test drove a preowend Toyota certified 4Runner with a sale man named Carl . The car had issues with it when we test some 4runners on 4/5/2020 and we test drove a preowend Toyota certified 4Runner with a sale man named Carl . The car had issues with it when we test drove it . When we went in to get prices on trading our 2017 Honda in for the used or a new one that we liked they tried to pressure us into signing paper work on a broke vehicle when we told them not untell it is fixed . They then tried to have us sign a paper saying we will buy if the price is write before any numbers were talked about . They refused to show us numbers on the new or use vheical and wasted 2 and half hours of our time and got no where . Horrible experience horrible attitude from manager and sales rep . Horrible inspection on cars they have on there lot . I have heard this from other people as well . I would stay away . If I could give 0 stars I would More

Professionalism to the max The truck I anticipated on purchasing was not a good fit. I was too petite. He recommended 2 other styles of vehicles and I decided on the last one The truck I anticipated on purchasing was not a good fit. I was too petite. He recommended 2 other styles of vehicles and I decided on the last one after extended test drives. Because of his patience and listening to me, he chose the perfect model and style vehicle. The test drives took longer thant he paperwork to complete. Very happy. More

Had a good experience with our salesman Matt, Carl, and Shane. Thank you so much for all the help and making our buying experience awesome Shane. Thank you so much for all the help and making our buying experience awesome More

Matt Kozlovski and Kelly Navarro were very professional and easy to work with. They worked together to get me into the right vehicle for me and easy to work with. They worked together to get me into the right vehicle for me More

Madison was great to deal with. I wanted to make my purchase take as little time as possible and he did everything he could to make that happen. purchase take as little time as possible and he did everything he could to make that happen. More

Toyota Rav 4 We bought the most wonderful car--they make. Very patient with my hubby who can be a pain. Carl made us laugh and stuck with us through-out the whol We bought the most wonderful car--they make. Very patient with my hubby who can be a pain. Carl made us laugh and stuck with us through-out the whole process. More

I love this dealership!!! Service is amazing, knowledgeable employees. This is my 4th vehicle and I have had fun every time!!! Treated me like we had been friends for years!! knowledgeable employees. This is my 4th vehicle and I have had fun every time!!! Treated me like we had been friends for years!! More

My 3rd Toyota Tacoma purchase at Lithia Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Kristen Paulson. I have purchased 3 Tacoma TRD Off Road trucks in the last 4 years from Lithia. A 2016 4-door Crew Cab, 2017 Access Cab, and another 2020 4-door Crew Cab. Ms. Paulson was the primary sales person for the 2016 and 2020 Crew Cabs, and assisted on the sale of the 2017 Access Cab. Her knowledge, skills, and abilities as it pertains to the Toyota brand is exceptional. The purchase of the 2020 was very involved. She skillfully guided me through the ordering process of a special factory ordered truck. She enlisted the talented Parts and Service personnel in the procuring and installing the upgraded Pro Off Road suspension, and the installation of special order FabFour front bumper. He guidance in the selection of the TRD wheels and other accessories was invaluable. Ms. Paulson kept me updated weekly on the production of my new Tacoma. When I went to pick it up . . . it was PERFECT!! THANK YOU Ms. Paulson, Ryan Holly (Parts) and Robert Muir (Service). Excellent people and a great team. I highly recommend Lithia Toyota of Billings, MT. Quality and service from start to finish. More