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Livermore Ford
Livermore, CA
569 Reviews
Welcome to Livermore Ford
Where we prioritize customer service and offer a premium collection of new, used, and certified pre-owned vehicles. Our top-tier collection of Ford vehicles at our Ford dealership in Livermore complement our goal to meet all of your automotive needs with a state-of-the-art service center, parts department, and finance office. Our team has the knowledge and capabilities to help you ...
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Today:Open today 9:00 AM - 8:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 569 reviews
September 30, 2022
Overall great dealership. I just made a purchase of Mach E after 11 months of placing the reservation, yesterday. At times it was hard to get realistic view of what was goin I just made a purchase of Mach E after 11 months of placing the reservation, yesterday. At times it was hard to get realistic view of what was going on, however, once I connected with Jason Taylor, it was much more smooth. He really made sure what was going on. And Rafi was great during sales day. He offered to drop me in shopping if I wanted to get charging done. Looking forward to finally driving the Mach E I was waiting for almost an year now More
by Bineet
Employees Worked With
Jason Taylor, Rafi Gilani, Mr. Aziz of finance
September 30, 2022
A big thank you to Jay, in Sales, and Vincent, in Finance. They walked us through the buying experience and made it an overall enjoyable day. They were both very helpful, knowledgeable and friendly. Finance. They walked us through the buying experience and made it an overall enjoyable day. They were both very helpful, knowledgeable and friendly. I would highly recommend Livermore Ford. More
by bmwmilt
Employees Worked With
Jay, Vincent
September 30, 2022
It was an easy, transparent transaction. Team at the Livermore Ford is great. Our special order Bronco arrived in just a little over 3 months. We are happy with the options (financial) they Team at the Livermore Ford is great. Our special order Bronco arrived in just a little over 3 months. We are happy with the options (financial) they presented. More
by GSA
Employees Worked With
Shak, Ali and team
September 29, 2022
I have purchased my last 3 cars from Livermore Ford. This last experience has been a nightmare and the worst customer service by their front office and financial department. I have called several times This last experience has been a nightmare and the worst customer service by their front office and financial department. I have called several times to find out why my DMV registration had yet to be processed. No return phone calls. Once I reached someone live on the phone they lied and said they had just received the title, but Ford's Corporate Finance office confirmed it had been sent on August 22nd. They promised me they would send an email with a confirmation - but that never happened. Left a message with them again and no return phone call or email. When I did get a hold of someone in Finance the person I spoke to was condescending, rude and tried to act like it was no big deal that I had expired plates. If I could give them zero stars I would. I will never purchase another car from them again, which is sad because they have always had excellent customer service prior to this. And I still don't have an answer or return phone call. More
by tinamariegangel
Employees Worked With
Victor, Amanda
September 26, 2022
Sales Manager Jason Taylor and salesman Joe Fogarty did a great job on my new Ford F-150 order despite the lengthy lead time from the factory. While the MSRP had risen in price, Jason ensured me that the ori great job on my new Ford F-150 order despite the lengthy lead time from the factory. While the MSRP had risen in price, Jason ensured me that the original price given to me would be honored. Both gentlemen where professional and courteous throughout the process and the closing of the transaction. Additionally, team member Ali, in finance, was quick with processing the paperwork and very personable. Great work Team Livermore Ford! More
by Ken-Royal
Employees Worked With
Jason Taylor, Joe Fogarty and Ali
September 24, 2022
Listedd Honda Odyssey at $21,999. Invited us to see the car but then told us it was not ready when we went there. We wanted to sign the contract to hold the car but then gave us anoth Invited us to see the car but then told us it was not ready when we went there. We wanted to sign the contract to hold the car but then gave us another weird excuse to delay the deal. Gave false promise that it would be ready in a few days and we would be the first to get called. Then increased the price by $2k after 2 days and sold it without giving me a call back. We dealt with Rafi and their VIP sales manager (don't recall the name) More
by Huzefa A
Employees Worked With
Rafi + VIP sales manager
