Livermore Ford

Well the buying experience was good. Jay is a nice guy and did a good job for me. Purchased on Friday evening and they kept the car to detail until Monday evening. I was excited to pick up car Monday even and did a good job for me. Purchased on Friday evening and they kept the car to detail until Monday evening. I was excited to pick up car Monday evening and When I get there the car is low on oil, cilajet coating they put on has issues, detail job was just ok considering I was told 4 people would be working on it. Due to the oil being low they had to keep the car Another day because they couldn’t give us a quart of oil from the service department to fill it but hey they are going to give me a full tank of gas when we pick it up. Again the salesman Jay was great and we really liked him, he worked hard to find the car I wanted. What goes on behind the scenes need some serious supervision and the employees should be held accountable for the work they are supposed to do. I’m fortunate that my dad is a mechanic and knows to check fluids otherwise I would be driving around with a car very low on oil. so I’ve owned the car since Friday and still don’t have it. Hopefully everything is taken care of tomorrow when I pick it up again. More

Jay from Sales and James from Finance were great. Very helpful, compassionate and professional. I truly appreciate all their help. Will definitely refer family and friends to Livermore Ford because of the helpful, compassionate and professional. I truly appreciate all their help. Will definitely refer family and friends to Livermore Ford because of these two individuals. More

Great experience to but a new SUV Over the past couple of weeks have been interested in purchasing a new SUV and trading in my 3yo Explorer and so I started on my research and sent out Over the past couple of weeks have been interested in purchasing a new SUV and trading in my 3yo Explorer and so I started on my research and sent out a few emails. Livermore Ford was the first to respond to my message and reach out and schedule time for a test drive. Saturday morning I met Troy at the dealership and went on my test drive. The rest was history as I drove home in the early afternoon with my new Ford Explorer ST. Troy and the Finance team made my experience 5STAR ... More

AK IS A SLIMY GENERAL SALES MANAGER, HE IS HOSTILE AND WILL JUDT DENY SELLING YOU A CAR IF YOU QUESTION PRICE AND TELL YOU TO GET OUT OF HIS DEALERSHIP. DO NOT BUY HERE. WILL JUDT DENY SELLING YOU A CAR IF YOU QUESTION PRICE AND TELL YOU TO GET OUT OF HIS DEALERSHIP. DO NOT BUY HERE. More

The staff were absolutely professional & worked with us on financing even coming to our home for signatures! Incredible staff. Highly recommend to anyone without question on financing even coming to our home for signatures! Incredible staff. Highly recommend to anyone without question More

The sales /finance team were very friendly and easy to work with. I look forward to working with them again when I return to have the damaged fender repaired which was found after detailing was complete. work with. I look forward to working with them again when I return to have the damaged fender repaired which was found after detailing was complete. I am looking forward to many years of enjoyment! Thank you so much! More

Troy was great to work with , and the Aviator is an amazing vehicle the performance is incredible. Very happy with our experience. Thank you again. amazing vehicle the performance is incredible. Very happy with our experience. Thank you again. More

Ended up purchasing a 2019 Ford Ranger from Livermore Ford in May 2020. The salesperson was very uninformed about the features of the vehicle and could not answer basic questions. I just received the ve Ford in May 2020. The salesperson was very uninformed about the features of the vehicle and could not answer basic questions. I just received the vehicle’s license plate, and even though I was very specific that we did not want commercial plates as they were not needed and more expensive, commercial plates came in the mail. The truck was also not prepped as expected and needed during this time of sanitization. I had also inquired about accessories, and he could not give a referral. It was quite sad. More

I was very pleased with My sales person Rafi. I know I’m a difficult person to please with regards to purchasing a vehicle. Rafi spent the time with me to review my options when the pricing wasn’t right. W a difficult person to please with regards to purchasing a vehicle. Rafi spent the time with me to review my options when the pricing wasn’t right. We even test drove a lesser model. When I almost did not purchase a vehicle, Rafi worked with me and we came to a deal on the original higher end model. More

1 try to ad over priced items to contract. (Fabric protective and glass etching $1049) 2. Dealt with two salesman and three managers ,I think ? 3 that used the wrong bank.. 4 Made to wait over an protective and glass etching $1049) 2. Dealt with two salesman and three managers ,I think ? 3 that used the wrong bank.. 4 Made to wait over and over, I made two four hour drives to sit and wait. Why do they make you get an appointment ? 5 Old school slimy car sales tricks.. 6 Now I have to try to fix their banking mistake or live with it. 7 Mike was helpful but distracted. Note I will copy this because I’m sure it will disappear!. I don’t want anything. Just fix the banking issue. . More