Livermore Ford

Great team work in providing best customer service Lease Purchase engagement. Had very friendly atmosphere and team provided excellent guidance on making right decision. Thanks for all the suggestions Lease Purchase engagement. Had very friendly atmosphere and team provided excellent guidance on making right decision. Thanks for all the suggestions and recommendations. I recommend this dealership for car needs. More

Excellent Service I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it ha I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it had in the last two years. Their attention to detail makes this the best experience I have had with a car service. They even washed it. More

New Lincoln purchase Watch out for finance supervisor. Read every line of sales agreement and what you sign. Sales process up to that point was fine. Albie LaPolla wa Watch out for finance supervisor. Read every line of sales agreement and what you sign. Sales process up to that point was fine. Albie LaPolla was great. He was very knowledgeable and helpful. Just watch out for finance people sneakily adding things to contract after you think you have a final deal. More

Tried to purchase a F150 Purchased a vehicle on Saturday. Said it was coming from another lot - did all the paperwork. Was told they would contact me on Tuesday for pick up Purchased a vehicle on Saturday. Said it was coming from another lot - did all the paperwork. Was told they would contact me on Tuesday for pick up on Wednesday. No contact. Called multiple times on Wednesday. Was told the vehicle I purchased on Saturday was sold to someone else but they would have another vehicle by Friday. No contact. Tried to find out status on Friday - called multiple times. Was told I would receive a call back - 2 hours later, no call. Called again to find status - got the run around. Told they would "personally" get back to me with status in 30 min. Told them if I didn't hear from them in an hour - no deal. No one ever contacted me - no deal. What a terrible business!! More

Safety Recall Service My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectat My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectations by completing the work ahead of schedule. More

CAR SERVICE I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommen I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommend them. More

Had some trouble I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustra I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustrating to try to reach the department. No one answered the phone & when I got the main operator, she transferred me to the line I told her wasn't being answered - on 3 different occasions. I finally reached someone in new car sales who was kind enough to walk to the service department & find someone to speak with me. The service manager I dealt with was nice & the work I had done was just the recall. More

Phone call and taking car home Apply for credit online,Received a response few hours later. Negotiations was done over the phone. Came down to see the car and I took it home the sam Apply for credit online,Received a response few hours later. Negotiations was done over the phone. Came down to see the car and I took it home the same day. Everyone was great to deal with. More

Very Satisfied! Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. More

No follow up no consistency Do bill stated to have headrest replaced now has been three weeks and dealership promise to call us when they received and yet we are still awaitin Do bill stated to have headrest replaced now has been three weeks and dealership promise to call us when they received and yet we are still awaiting that response second we were promised in the world right by doing a CDL program with a different credit union finance manager stated with automatic transfer payments we’d have an extra quarter percentage taken off verified with the credit union myself they said not such a program exists also there was the passing along of the edging and from the action on the paperwork stated that it was voluntary and Not needed yet the finance manager stated they must pass this cost along to the purchaser of the vehicle and made two mistakes of presenting the vehicle without the edging and then secondly putting the edging and the number is not matching on the paperwork it self to where they had to again take another 30 minutes just to go back we do the paperwork and place the proper seven stickers along the frames of the doorways of the vehicle Again disappointment for no follow through and no call back More