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Lockhart Cadillac
Fishers, IN
162 Reviews
LOCKHART CADILLAC COMMITTED CUSTOMER SERVICE, CADILLAC INVENTORY, AND ALL YOUR AUTOMOTIVE NEEDS
The luxury experience of Cadillac doesn't have to be limited to driving a Cadillac XT5, Cadillac XT6, Cadillac XT4, Cadillac Escalade or Cadillac CT5 when you choose Lockhart Cadillac. We serve Fishers, Carmel, Westfield, Noblesville, Indianapolis and Anderson by embodying Cadillac in all its forms. From the moment you contact our Cadillac sales team to when you look for expert auto service, our automotive professionals are here to offer convenience every step of the way. Discover our commitment to your satisfaction when you come to Lockhart Cadillac.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 162 reviews
December 02, 2009
Ifound the car with the options and color I wanted through the gm site. I called and a salesperson gave me a price. Since the car with my specifications wasn't available in my area, I decided to dr through the gm site. I called and a salesperson gave me a price. Since the car with my specifications wasn't available in my area, I decided to drive the 150 miles to the dealership to get the car. I told the salesperson that I would be there in less than 4 hours. Enroute, I called, and told the salesperson that I would be there in 2 hours. We arrived early, only to find that the salesperson was with another client. We were told a few minutes wait, we said fine. BUT, it was over 2 1/2 hours before we were dealt with! I don't understand why someone else couldn't have taken care of us! When I mentioned that I was using my GM card, the salesperson couldn't figure out how to work the GM website to get my earnings. I grabbed the mouse from her and filled it out myself! Then it turned out that the price she gave me couldn't be combined with the GM card earnings. At this time, we had already driven 3 hours, sat there 3 hours, and had a 3 hour drive home. If we had been local, we would have left after a 30 minute wait. We ended up paying more than we expected to. During our 2 1/2 hours of exile, several salespersons, and the person that ended up being the head of sales kept walking past us. I don't understand why nobody else could take care of us. It turned out that the head of sales had us sign the paperwork, I have no idea why we had to wait why she took care of the other customer. I don't know why their transaction took so long either. When we were done, she insisted on pointing out features of the car. She told us several things that were not correct about our vehicle. When she left, she hit the onstar button, and told me that they would give us directions back home. It was a waste of 10 minutes, because the onstar directions functionality of the car wouldn't be available for 24 hours after activation. She should have know this! She told me she would call me on Monday morning to see how things were going. It's now Wednesday, and I haven't even had an email from her. I thought I would at least get an apology and a thanks for my business. Nothing! We had no trade-in, and no financing was necessary. I don't know why we had to wait so so long! Salesperson greed, I guess! More
by caddyowner
Employees Worked With
Maxine
September 14, 2006
I have had mulitilpe problems with this dealership over the past three years. I bought two cars from them, and I would recommend to anyone looking to buy a Cadillac DON'T. By anything but. The dealership i the past three years. I bought two cars from them, and I would recommend to anyone looking to buy a Cadillac DON'T. By anything but. The dealership is more worried about making money than satisfiying the customers. I have repeadily gotten my car back without it being fixed properly. I have now been waiting three days for a call back. No such luck there. Infact I was told by the service manager that I had to look at the sun to get things done. Which meant I have to contact Mr Lockhart to get the proper repairs. This dealership is a total joke. Let alone the fact that my car is only three years old, and everytime I take outside the state lines it brakes down. I can get more luxury and reliability out of a KIA. More
by laurey27
Employees Worked With
Stew Edwards service manager
