Lokey Kia

Thomas the service advisor provided 5 star customer service. My service was completed ahead of schedule. Waiting room allows for computer/work set up. Great experience. service. My service was completed ahead of schedule. Waiting room allows for computer/work set up. Great experience. More

Lack of communication from auto body shop, delays in getting parts, cost me hundreds of dollars in extra rental car days due to delays, was supposed to take 1 week and took 3 weeks, still waiting for re getting parts, cost me hundreds of dollars in extra rental car days due to delays, was supposed to take 1 week and took 3 weeks, still waiting for refund of overpayment after more than a month. Other than that, couldn’t have been a worse experience! 😡 More

I’ve only ever taken my car to LOKEY Kia. They are fair and friendly and you never feel misguided. From the porters to the advisors, they treat everyone with honesty and kindness. They are fair and friendly and you never feel misguided. From the porters to the advisors, they treat everyone with honesty and kindness. More

Representative was very professional and courteous. I didn't have an appointment so everything it was taken care of I didn't have an appointment so everything it was taken care of More

Fast reliable service. Did not make me.feel nervous or unsure of purchase. Mike Murray was a pleasure to work with again! Did not make me.feel nervous or unsure of purchase. Mike Murray was a pleasure to work with again! More

The told me it would take a couple of hours to fix my car, they had it for 3 days. They told me to move everything out of the front and into the back so they could access what they needed to. Then I got car, they had it for 3 days. They told me to move everything out of the front and into the back so they could access what they needed to. Then I got my car back and everything from the truck was thrown into the backseat. Super unimpressed with the customer service from everyone in the service dept. I would not bring my car back to this location for service. More

Great customer service,minimal wait time,,very clean with offered snack and drinks,great service tech who worked on my car offered snack and drinks,great service tech who worked on my car More

The worst service experience of my entire life! I drove my car a 2016 Kia Rio in for service. After the dianostic they could not get my car to run. They lied to me for 2 weeks after 18 days I still I drove my car a 2016 Kia Rio in for service. After the dianostic they could not get my car to run. They lied to me for 2 weeks after 18 days I still do not have my car back. STAY AWAY FROM THIS DEALER! More

I scheduled an appointment for an open recall and basic maintenance such as oil change, fluid checks, alignment, etc… The dealership maintenance department contacted me twice to remind me of my appointm maintenance such as oil change, fluid checks, alignment, etc… The dealership maintenance department contacted me twice to remind me of my appointment. Chris, the maintenance department representative, got me in quickly and easily. He contacted me twice prior to the work being done to carefully review every item with an estimated cost for my approval. The work was completed promptly with a thorough explanation of what was done and why. More

The staff were all super friendly and willing to help in my decision for a new car. They assisted with trade in as well. Plenty of options and facility well kept. my decision for a new car. They assisted with trade in as well. Plenty of options and facility well kept. More