Lone Star Cadillac - Service Center

Service advisor forgets to write down items to be fixed, resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service mana resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service manager. Item fixed not fixed (driver seat and track) had to have corrected at another Cadillac dealer. Mechanic missed diagnosed issue on my second car, also a Cadillac, had to take elsewhere. Not a good dealer at this time. Adverties they are a SONIC dealership that excels in service. I would not even buy a car from them. More

I bought a used car from them a few weeks ago and got a fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little troubl fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little trouble getting these things fixed, they ended up picking my car up from my work and giving me a loner car. The next day they brought it back with everything fixed for no charge. More

Massey Cadillac has become a business that I have officially recommended to several of my friends, some resulting in additional business for Massey. I've witnessed Thomas Bies, the General Manager, g officially recommended to several of my friends, some resulting in additional business for Massey. I've witnessed Thomas Bies, the General Manager, go above and beyond to ensure satisfaction for his customers. He's very approachable and very enjoyable to work with. Thanks to Moe Serour's customer service in the service area, I am a repeat customer for my car care needs. He very quickly learned exactly how I want my car cared for and has not disappointed me yet. Per my initial request, he continues to thoroughly check my car for damages such as scratches, knows exactly how I want it washed each and every time, and remembers to ask for my favorite mechanic - all without ever having to remind him. More importantly, I completely trust his judgement when he recommends service needs for my car, thus I never feel taken advantage of. I recommended Moe to my friend who also purchased a car at Massey and she quickly understood why. I highly recommend Moe to anyone looking for an excellent service advisor that you can trust! Stephen Rattan has become my favorite mechanic at Massey. His knowledge, experience, and straight-forward approach to recommending service needs is greatly appreciated. I trust Stephen's work enough that my service consultant always asks Stephen to work on my car for me. I don't know if am even supposed to request a specific mechanic, but that's the kind of customer I am, and Thomas, Moe, and Stephen never let me down. More