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Lone Star Chrysler Dodge Jeep Ram

San Antonio, TX

Overview
Reviews
Vehicles
4.4
162 Reviews
Ready to buy a vehicle or come in for a service appointment? Enjoy complimentary snacks, coffee, tea, and wi-fi while you wait!
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8811 IH35 South

San Antonio, TX

78211

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Showing 162 reviews

March 14, 2026

Went for a tire change as I purchased tire warranty My specific tire was not in stock the found one that would work but had to be picked up. I got there at 7 left at 12noon for a tire change More

by vanessa_tovar
Recommend Dealer
No
Employees Worked With
Service
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Mar 20, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 20, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 13, 2026

I don't feel that the recall work was done completely. Invoice states didn't accept codes. Just like the radio sold to me doesn't turn off when the car is turned off. Never purchaseing a jeep, dodge, etc More

by JAWS
Recommend Dealer
No
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Mar 20, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Mar 20, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 12, 2026

Greeted nicely, offered coffee and snacks. Had TV to watch and everyone and everything were nice and professional. More

by mad_ness_69
Recommend Dealer
Yes
Employees Worked With
Don't remember it was a very nice lady.
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Mar 12, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Glad to know you were welcomed with coffee, snacks and a TV during your Ram service. Our staff strives to provide a professional and pleasant experience throughout your visit. Thank you for trusting us with your vehicle needs.

March 12, 2026

Overall a great experience The older man and the woman were very nice acknowledged me right away and kept in contact with to make sure I was being helped Very nice and friendly. More

by gcuellar54
Recommend Dealer
Yes
Employees Worked With
A very nice older man Explained everything to me.
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Mar 12, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with our service team for your Jeep Grand Cherokee. We’re pleased to hear the team provided friendly, attentive support and kept you informed throughout the process. We look forward to serving you again.

March 06, 2026

Good customer service, friendly and helpful, and responded in a timely manner with my concerns. More

by MTG1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raquel
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Mar 07, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We’re glad our team provided friendly, helpful support and addressed your concerns promptly during the service of your Ram 1500. We appreciate you trusting us with your vehicle and look forward to assisting you again.

March 05, 2026

Truck was there for 3 weeks, kept getting told it would be ready and was not ready waiting on parts. I had to call and check on the truck Carolina didn't seem to know what was going on with the repairs she More

by Jacob.cadena
Recommend Dealer
No
Employees Worked With
Carolina
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Mar 07, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Thank you for this feedback, Jacob. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 10, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Thank you for this feedback, Jacob. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 02, 2026

One of the workers explained the technician's notes to me. I appreciate the time spent in diagnostics. More

by Paulaharris199
Recommend Dealer
Yes
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Mar 02, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

It’s great to hear that our team took the time to walk you through the technician’s notes. Thank you for trusting us with your Dodge Journey’s service. We look forward to assisting you again.

February 26, 2026

Good faster Had an oil change and the wait was very short Nothing else to say More

by WINGNUT12350
Recommend Dealer
Yes
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Feb 26, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

We’re delighted your Jeep Renegade oil change was handled quickly with minimal wait. Thank you for the five-star rating and for entrusting us with your service.

February 26, 2026

Very helpful and great staff Mark was a great help and made sure before my vehicle left everything was in order great guy More

by earvnwalkr22
Recommend Dealer
Yes
Employees Worked With
Mark Roman
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Feb 26, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

We’re thrilled to hear you had such a smooth service visit. Our team takes pride in making sure your Dodge Durango was fully checked before it left. Thank you for the five-star rating and we look forward to helping you again.

February 25, 2026

Great customer service and very professional. Gary service advisor is amazing. He goes above and beyond in providing great customer service. More

by Kegkeg89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Feb 25, 2026 -

Lone Star Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with our service department. It’s great to know our service advisor went above and beyond while working on your Dodge Charger. We appreciate you entrusting us with your vehicle.

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