Lone Star Chrysler Dodge Jeep Ram

I would not have any service performed at this dealer. We took our 2021 jeep gladiator for a routine oil change and two year check up three weeks later we told its ready. They billed jeep wave for a full We took our 2021 jeep gladiator for a routine oil change and two year check up three weeks later we told its ready. They billed jeep wave for a full service. When I checked the oil level I was shocked it was not changed nothing in fact was done no air filters no nothing as required,we called and were told to return asap and it would be done. So we took it back and they kept it for three months saying that they found a coolest leak and were waiting on a clamp.also stated the reason we had it there was a reported coolest leak. Lies and put a 100 miles on our jeep also damaged front steering dampener and stabilizer ruined the motor by putting a unknown coolent fluid which we confirmed with an electrolysis test 7.5 as should be 2.5 bent the rear bupper and ruined the floor carpet due to having water and sand cigarette butts under floor matts and now is moldy and used the wrench which was not spooled correctly and our Control is now missing. At the time we took it back they did not put it In thesystem for for 10 days which we were called liers because there paperwork did not match our concerns. Well the loaner vehicle paperwork proved the service department as the liers. Also our unconnect service was canceled during the time and it was not logged in there system which they denied also. No help no we had to have it flatbed to another dealer which verified the problems and replaced the steering parts under warranty however it cost us $900.00 thereabouts out of pocket for services that were nessary to do so. What a horrible experience never take any thing to them not even a baby stroller there not to be trusted. More

Derral is untrusted sales rep. It started out back in 2011 bout a suv was really railroaded on the final cost. Willing to give them a second chance so I took my daughter (2014) and It started out back in 2011 bout a suv was really railroaded on the final cost. Willing to give them a second chance so I took my daughter (2014) and sure enough the same thing happens in financing. Not did I ever get that referral payment. Ok here we are 7 years later, so a friend of a friend wanted a car. I should have known not to take him there. He was also a minority (black) n again. And yet I still have yet to get my referral payment. Derral continually has lied to me about it. But, this time I'm taking it all the way. I'm going to sue for Lieble and Defamation. They'll cough up more then that referral bonus. They will pay Court cost, besides me attaching anyone else and make it a class action suit. Potential buyers beware of this dealership. So they know who this is. I advise Mr. Leo to do the right thing. Or I'll head over to the tax office, find the owner and serve the owner his Notice of Intent to Sue". More

My wife decided her 2021 Ford Bronco is not quite big enough to handle three car seats. (Grand Babies) She has taken a liking to the new Wagoneer, She wanted to drive one, Stopped at lone star on Monday enough to handle three car seats. (Grand Babies) She has taken a liking to the new Wagoneer, She wanted to drive one, Stopped at lone star on Monday 4th, told the sales person we are just shopping just wanted to test drive it to see if she liked it? He went in to get keys came back out with another person and told me I would have to make an Appointment???? Totally Blew us off! Stopped there because of the selection they had. Lost my business. Very unprofessional. More

Scott was fantastic. Justin was even better. The support team was second to none. Andy and Dale were perfect leader of their squad. Exceeded my expections Justin was even better. The support team was second to none. Andy and Dale were perfect leader of their squad. Exceeded my expections More

Most epic experience ever and the best part was the price. They will even wash your car if you ask them. price. They will even wash your car if you ask them. More

They were very curious and very quick to assist me. The work was done in a timely manner and correctly. The work was done in a timely manner and correctly. More

Brought both of my vehicles there and service was excellent and price was very good as well. Very professional people working there. They did not have a long wait time either. I had a power steering excellent and price was very good as well. Very professional people working there. They did not have a long wait time either. I had a power steering pump , valve covers and an exhaust leak fixed in 4 days. That was fast. Well 👍 done More

Dale Fischbach was very helpful in coming up with a solution that both put my mind at ease and fixed my vehicle. His recommendation was a game changer in a stressful situation. He was courteous and p solution that both put my mind at ease and fixed my vehicle. His recommendation was a game changer in a stressful situation. He was courteous and professional and so helpful. I have recommended that all of my friends and family to go through the lonestar Chrysler dodge for their car needs. I will continue to bring my family to this location where I feel safe and well taken care of. More

Leo Chairez, the General manager is a liar! He promised to take care of our paint issue with a new Gladiator from this dealer if we changed our email review and give them all 10’s.I dropped it off and Leo to take care of our paint issue with a new Gladiator from this dealer if we changed our email review and give them all 10’s.I dropped it off and Leo said he would have it taken care of and called me the next day yo pick it up that it was ready, nothing had been done to the Jeep. I told him what was going on and he acted like he didn’t know it wasn’t fixed. He asked me to leave Jeep again and promised this time it would be taken care and next day I dropped by and he said he couldn’t do it here that it would have to be sent elsewhere. Why didn’t you tell me in the first place!! No call from them or anything. This dealer is the worst I e e we done business with. Save yourself the hassle and go yo bluebonnet Jeep if you’re in the market for a Jeep. Staff is just like the manager, unhappy! More