Long-Lewis Ford of Cullman

Most of us have become accustomed to the customer experience that comes with dealing with a big dealership. Most typically they are owned by larger companies who operate under different brands and ar experience that comes with dealing with a big dealership. Most typically they are owned by larger companies who operate under different brands and are only interested in the numbers rather than the customers. There, you're seen only as a quota. There is no relationship. After decades of buying cars, Eckenrod has demonstrated that they care about the entire customer experience. They treat you like family because they are owned and operated by a family. Every single step of the process is uncomplicated, no games, just real people serving their community. I dealt with Haley, Eli and Adam and each are concerned and dedicated to ensuring your happiness as a customer. Each were respectful, kind, helpful and more than willing to meet our needs. I've seen a lot of dealerships who say they care, this one actually does. No matter if you are in Birmingham, Huntsville or points in-between, you had better give these folks a shot at your business. Ford should be exceedingly proud that Eckenrod represents their brand. More

Could not be happier with the service at Eckenrod Ford. Casey in sales was very helpful. Chris of Accessories had some good ideas. Thanks, Tal Liveoak Casey in sales was very helpful. Chris of Accessories had some good ideas. Thanks, Tal Liveoak More

Great service, friendly helpful staff. . Knowledgeable about vehicles and explaining new features. Will defiantly buy from them again! . Knowledgeable about vehicles and explaining new features. Will defiantly buy from them again! More

Our dealer, Ms. Karen Dawson was great! I had some problems with getting my Z-Plan PIN that was entirely my fault and she went above and beyond to help me. She sat in the car that I was purchasing and problems with getting my Z-Plan PIN that was entirely my fault and she went above and beyond to help me. She sat in the car that I was purchasing and gave me a tutorial on all the features of my new Lincoln, which I greatly appreciated. Overall, my experience with Ms. Karen Dawson and Eckenrod Ford Lincoln was A+! More

Friendly knowledgeable staff eager to find your exact automobile with the least amount of effort on you. automobile with the least amount of effort on you. More

Karen great job keep her word in sale any help there after. She has done a great job after. She has done a great job More

POOR CUSTOMER SERVIVE!!!AFTER WE DID THE PAPER WORK AND POOR CUSTOMER SERVIVE!!! AFTER WE DID THE PAPER WORK AND GOT APPROVE THE SALEMAN SOLD AFTER UNDER US. WE CAN GO ON AND ON AND PROOF HE KEEP HIS WO POOR CUSTOMER SERVIVE!!! AFTER WE DID THE PAPER WORK AND GOT APPROVE THE SALEMAN SOLD AFTER UNDER US. WE CAN GO ON AND ON AND PROOF HE KEEP HIS WORD AND HE SOLD IT More

Buyers beware! Bought 2015 bmw September 2021 cars horn did not work then a few days after I bought it the brakes started squealing took to have them checked that’s when I found out the tires where so bad did not work then a few days after I bought it the brakes started squealing took to have them checked that’s when I found out the tires where so bad there was metal coming through tire! If a inspection had been done the horn brakes and tires would have been fixed! So either inspection wasn’t done or it was and they chose not to fix them and sold the car to me anyways! I ask the manager how did he know they had inspected the tires he said because they told me they did! I said well they said they inspected the horn too but we both know it doesn’t work! He proceeded to tell me he would not be talked to like that and I could get my car and leave! More

Great dealership. This is the 6th vehicle we have purchased from their. Love them. Karen Dawson is an outstanding sales person. Will definently recommend her. purchased from their. Love them. Karen Dawson is an outstanding sales person. Will definently recommend her. More

If I could give this place zero stars I would. We drove from Athens to see a Toyota Prius they had listed for sale. On the dealership’s own website it said a Prius 4 which it was not. It was a Prius 2 Eco. from Athens to see a Toyota Prius they had listed for sale. On the dealership’s own website it said a Prius 4 which it was not. It was a Prius 2 Eco. When we arrived we were quickly greeted but were told they honestly don’t know much about them. When we went to turn the car on it wouldn’t start. The battery was dead. They jumped it off and whoever the guy was that came out with the sales person blamed it on some bs. 1st red flag. We should’ve left then but after the test drive and inspecting the car we decided to move forward. They agreed to replace the battery but wouldn’t move on price even though they had it listed incorrectly and told us it had been sitting there since February. 2nd red flag. We had come to the dealership pre approved with our own financing. They asked if we wanted to see if they could get us a better rate. We very clearly said no because we had our approval and I specifically said I didn’t want our credit ran again. Not only did they run our credit again for the bank we were already approved with, but this sleezy dealership ran our credit again with another bank after I specifically said not to. Whoever the guy was came bragging they got us a .11% lower interest rate. Barely 10th of a percent lower. Then he tried to lie saying they had to run our credit again with our bank(which isn’t true. We called Redstone as soon as we left the lot) and He gaslighted us about running it with Chase. The sales lady was fine. But sucks she lost a sale because of whoever the shady finance guy was. They called after we left to try and “make it right” by offering us $1000 off. I wouldn’t trust them with anything. Look them up on BBB and you can see other claims of their shady practices. I would never recommend anyone go here. Without a doubt the worst dealership experience we have ever had. AVOID they are the type of place that gives dealerships the bad rep. More