Lorenzo Buick GMC - Service Center

I already responded on previous feedback . The service quality seems to have lowered . If you call me , I will give you more details . The service quality seems to have lowered . If you call me , I will give you more details . More

Pésima atención! Pésimo Customer Service! Lleve mi auto para el cambio del aceite y filtro a las 10.30am y a las 3pm llame y me dijeron que no había ningún auto a mi n Pésimo Customer Service! Lleve mi auto para el cambio del aceite y filtro a las 10.30am y a las 3pm llame y me dijeron que no había ningún auto a mi nombre.Lo pusieron a nombre de otra persona y no lo encuentraban. Perdí mucho tiempo y me cobraron $110 por todas las molestias y el susto.Jamas volvería a este sitio. Mi calificación es 0. More

Thanks to Lorenzo GMC and a very talented, empathetic service consultant (i.e., Matthew), the nail puncture on my truck's rear tire is no longer a problem. Matthew understood the importance of fixing th service consultant (i.e., Matthew), the nail puncture on my truck's rear tire is no longer a problem. Matthew understood the importance of fixing the tire quickly and, in the middle of a heavy rain storm, provided me with ready access to superb service. While doing so, he was personable, professional, and empathetic. I could not have expected anything more from Matthew nor Lorenzo GMC. More

Muy mal servicio no pude resolver mi problema muy decepcionado nadie te da una explicación correcta no llaman te hacen perder el tiempo decepcionado nadie te da una explicación correcta no llaman te hacen perder el tiempo More

I left the Acadia 2023 at 8:30AM August 12 according to scheduled for Oil Change and Tire rotation, and somebody call me that the car is ready at 10AM. I picked up the car at 12:30PM: I checked that scheduled for Oil Change and Tire rotation, and somebody call me that the car is ready at 10AM. I picked up the car at 12:30PM: I checked that - change OIL and filter OK - Not Tire Rotation---> Not done (because air compressor fail apparently , I don't believe it) . I ask why the tire rotation was not done , Why I need to ask for this service if Tire Rotation was requested and not done (silence). This is not good customer service. Tire rotation is still pending, somebody in customer service at 12:30pm told me that I need to return to tire rotation. How is possible ? More

Although Matthew the service advisor was very professional and earnest to assist me, the service performed did not resolve the issue. I left Matthew a voice mail message and he did not return my professional and earnest to assist me, the service performed did not resolve the issue. I left Matthew a voice mail message and he did not return my call to follow up on the issue and/or correct it. More

Horrible costumer service, technicians are never available to take a phone call, sad that GMC take very little priority on their clients. available to take a phone call, sad that GMC take very little priority on their clients. More

I would ask to check with another dealer before going to Lorenzo . The service is not like it used to be . Lorenzo . The service is not like it used to be . More

The guy who took care of my car was very nice, but there's a check engine light that he told me the dealership would contact me in 4-5 days. It's been over a month and I'm still haven't heard from the there's a check engine light that he told me the dealership would contact me in 4-5 days. It's been over a month and I'm still haven't heard from them. More

Customer service needs to be better. They need to call when car is ready to pick up and explain everything that was done when asked . People on front desk needs to be trained on how deal They need to call when car is ready to pick up and explain everything that was done when asked . People on front desk needs to be trained on how deal with a customer More