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Lou Sobh Honda - Service Center

Cumming, GA

4.9
4,175 Reviews

4,175 Reviews of Lou Sobh Honda - Service Center

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September 18, 2024

Jimmy was nice and helpful however I felt he could have worked harder with the warranty company to have them cover more of the needed work necessary. When I spoke to the warranty company they were willing More

by epswilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talin Coester
Sep 24, 2024 -

Lou Sobh Honda responded

Thank you for taking the time to leave a review. We appreciate your honesty. We take your feedback to heart and will continue to work towards a five star experience. Thanks for your loyalty. We look forward to serving you again in the future.

September 17, 2024

I have been going to Lou Sobh Honda for 8 years now and Jimmy, the Service Tech has been extremely helpful. Great Customer Service More

by ANNIEBELL2616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Harris
Oct 17, 2024 -

Lou Sobh Honda responded

Thanks for the review and loyalty! We appreciate your business and we are so happy that you enjoyed your experience with us. We will definitely pass the compliment along to Jimmy and the team. Thank you for trusting us with your vehicle. We look forward to serving you again in the future!

September 17, 2024

As always, I was very satisfied with the service dept. They keep me appraised of the status, and are very accommodating in all ways. More

by Barry P
Recommend Dealer
Yes
Employees Worked With
Jimmy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Lou Sobh Honda responded

Thanks for leaving a review! We are so happy that you had a great experience with us. We look forward to serving you again in the future!

September 17, 2024

The warranty work had to be scheduled as the parts were not in stock, otherwise the service experience was very good. More

by cliha500
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wilson service manager did an excellent job.
Sep 19, 2024 -

Lou Sobh Honda responded

Hopefully we can make it a five star experience next time! We appreciate your patience in waiting for the parts to arrive. Thank you for being a loyal customer and for taking the time to leave a review!

September 17, 2024

Talin got me in and out in under the time he estimated. He was very thorough with his explanations of how the car is doing. Gave me advice on what things are coming up. I appreciate the work of the Carlos More

by Greg987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Aponte, Talin Coester
Sep 24, 2024 -

Lou Sobh Honda responded

Great to hear! We will pass the compliment along to Talin, Carlos and the team. Thank you for taking the time to leave a review. We are so happy we could exceed expectations for your visit. We appreciate your business and look forward to serving you again in the future.

September 17, 2024

Great job Adam and Thanks! I came in for a tire issue (nail) and he got it handled quickly. I appreciate the courteous assistance and help. Everyone in the Service Dept is gre More

by EDDIE_CHILDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gurrerui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Lou Sobh Honda responded

Thank you for taking the time to leave a review. We are so happy we could exceed expectations for your visit! We appreciate your business and look forward to serving you again in the future.

September 16, 2024

I only come to Lou Sobh because I get good service. I purchased my car here. More

by DVBJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wilson
Sep 24, 2024 -

Lou Sobh Honda responded

Thanks for your loyalty! We love our customers and appreciate your business. Thanks for the review. We will see you next time!

September 16, 2024

Have been to Lou Sobh honda twice for my car service. I found the service advisors very knowledgeable. They don’t push for un-necessary additional tasks to blow up the bill.. Also they complete the ser More

by Hii.vaibhavg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gurrerui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Lou Sobh Honda responded

Thank you for taking the time to leave a honest and kind review! We are so happy we could exceed expectations for your visit. We appreciate your business and look forward to serving you again in the future.

September 16, 2024

Service manager David and service advisor Talin were awesome! My mom took my van for an oil change and we found out that the van needed a few other things fixed. David didn’t hesitate for a second to dr More

by Saif0005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wikle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talin Coester
September 16, 2024

Always feel valued as a customer and well taken care of. Heather and the rest of staff are always very nice. More

by m.ej345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Lou Sobh Honda responded

Because you are a valuable customer! We will pass the compliment along to Heather and the team. Your loyalty means everything to us. We are always here for you!

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