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Lou Sobh Kia - Service Center

Cumming, GA

4.5
536 Reviews
Call Service Center (470) 380-0831

536 Reviews of Lou Sobh Kia - Service Center

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September 28, 2025

Extremely unhelpful over the phone, but I came in and Matthew was able to explain everything perfectly and get me what I needed. More

by ellebettinger
Recommend Dealer
Yes
Employees Worked With
Matthew
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Sep 29, 2025 -

Lou Sobh Kia responded

Thank you for sharing your experience. We’re sorry for the confusion over the phone, but we’re glad Matthew was able to assist and make things right in person.

September 26, 2025

Service was excellent. Wait wasn't long. Matt went over the service and advised of my cars condition. More

by FREEHOMEPENGUIN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Williams, Matt
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Sep 29, 2025 -

Lou Sobh Kia responded

Thank you for sharing your experience! We're glad to hear Matt provided excellent service and kept you informed throughout your visit.

September 26, 2025

Everyone is responsive and polite. Making my appointment was easy and Monica was helpful working with my schedule. More

by VICKIEPENNWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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Sep 26, 2025 -

Lou Sobh Kia responded

Thank you for sharing! We’re happy to hear Monica and the team made scheduling easy and convenient for you.

September 26, 2025

Awesome My experience with your dealership was very good. Thank you for checking with me. More

by conniegatlin
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Christian
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Sep 29, 2025 -

Lou Sobh Kia responded

Thank you so much! We’re thrilled to hear you had a great experience with us. We appreciate you taking the time to share your feedback!

September 19, 2025

Always explain what service was done and why. Updates as the service is being done is very helpful. More

by Teclagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad you appreciate the clear explanations and updates throughout the service. We look forward to continuing to provide helpful, transparent care!

September 16, 2025

Courteous and friendly service. Appointment was on time and wait time was minimal. Car was clean and service was explained on checkout. More

by wbricker25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad to hear your visit was courteous, timely, and well-explained. We appreciate your feedback and look forward to serving you again!

September 15, 2025

Linda was great! Service did not check air in tires after rotating or reset them. More

by lisafadp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Report | Print
Sep 16, 2025 -

Lou Sobh Kia responded

Thank you for your feedback. We’re glad to hear Linda provided great service, but we apologize for the oversight with the tire pressure check and reset. We’ll address this with our team to ensure it doesn’t happen again.

September 15, 2025

Jeremy was respectful of my time and kept me informed of the progress on the service of my car. He answered all my questions More

by acarroll21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Sep 16, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad to hear Jeremy kept you informed and respectful of your time while answering all your questions. We appreciate your feedback!

September 15, 2025

came in unannounced for a service, quickly serviced car and washed as well. what we thought would be a couple hours or more was like 45 minutes. More

by jdemoss568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2025 -

Lou Sobh Kia responded

Thank you! We’re so glad we could get you taken care of quickly and even include a car wash. We appreciate your trust and look forward to serving you again!

September 13, 2025

I appreciate the friendly service, Derek is a great guy. I like that my car is cleaner when I leave than when I came in. More

by dabroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Mugge
Report | Print
Sep 15, 2025 -

Lou Sobh Kia responded

Thank you for sharing! We’re glad Derek took great care of you and that you enjoyed the friendly service and extra touch of leaving with a cleaner car.

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