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Lou Sobh Kia - Service Center

Cumming, GA

4.5
536 Reviews

536 Reviews of Lou Sobh Kia - Service Center

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September 11, 2025

Great dealership, friendly staff, and I got in and out relatively quickly. Definitely recommend for everybody. More

by brian.cl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad you had a smooth experience with our friendly team. We truly appreciate your recommendation!

September 09, 2025

Great help and great service. Lou Sobh has never disappointed me. Top notch dealer and service dept. More

by Tsav10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Lou Sobh Kia responded

Thank you! We’re thrilled to hear you consistently have a great experience with our team. We appreciate your continued trust and kind words!

September 09, 2025

Very prompt and friendly. Kept me advised of service time and explained service status issues. More

by MDC242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad you found the service prompt and friendly and appreciated the updates along the way.

September 04, 2025

The dealership is a very friendly place to spend time while you are waiting on your child(car). More

by sobel_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad you found our dealership welcoming and comfortable while waiting. We appreciate your kind words!

September 03, 2025

The service team was fast and thorough and kept me informed throughout the entire process. More

by xine97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Britt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad our service team was fast, thorough, and kept you informed every step of the way.

September 01, 2025

The technician didn’t do a good job in rotataimg the tire. The mud flap at the rear was loose and hit a debris damaging the backside of the car. More

by GOPALSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ShaikIm Jenks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician worked on my car
Sep 04, 2025 -

Lou Sobh Kia responded

We’re sorry to hear about this issue. Please reach out directly to our Service Manager, Justin Britt, so he can address the tire rotation and repair the damage caused by the loose mud flap. We want to make this right. Justin Britt: (678) 679-7292

September 01, 2025

Everything was as expected. The service took 1.5 hours and the entire experience was seamless. Thank you! More

by nnj0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad your service went smoothly and right on time. We appreciate your feedback!

August 28, 2025

Everyone is very efficient thorough knowledgeable and friendly. I would recommend this dealership to family and friends. More

by Jmee613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Williams
Aug 28, 2025 -

Lou Sobh Kia responded

Thank you for the wonderful feedback! We’re so glad you had a great experience and truly appreciate your recommendation.

August 19, 2025

Always friendly staff. Appointment was kept as scheduled. Great waiting area with snacks and drinks. More

by carolmc17
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Mugge #3648
Aug 19, 2025 -

Lou Sobh Kia responded

Thank you! We’re glad you enjoyed the friendly service, timely appointment, and comfortable waiting area. We appreciate your feedback!

August 19, 2025

Excellent service, great communication. . I didn’t have to wait to long. I like the popcorn. More

by bsheppard2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Aug 20, 2025 -

Lou Sobh Kia responded

Thank you! We’re so glad you enjoyed the service, the quick turnaround, and even the popcorn. We appreciate your feedback!