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Louisville INFINITI
Louisville, KY
352 Reviews
The #1 Volume INFINITI retailer in Kentucky*
When you want a vehicle with a great mix of reliability and luxury, and that won’t break the bank, you are looking for an INFINITI. When you want an INFINITI, there is only one dealership in the Louisville region that provides a level of service, selection, and a reputation like Louisville INFINITI. At Louisville INFINITI, it all starts with our knowledgeable, professional sales staff. They are INFINITI experts, well-educated on all of our used and new INFINITI models, and they aim to provide you with the right vehicle to fit your lifestyle.
As a one-stop dealership, we also provide a team of INFINITI financing experts that are ready to work with you to find lease or loan terms that work with your monthly budget. We will provide you with our full attention, along with the best available financing offers we can find.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 352 reviews
March 10, 2009
This review is in regards to a recent experience with the service department at Sam Swope Infiniti. I took the car while in town because I wasn't getting answers regarding a noise when I was making right tur service department at Sam Swope Infiniti. I took the car while in town because I wasn't getting answers regarding a noise when I was making right turns. Upon arrival I was helped by Jessica. She seemed to be unfriendly and like she was doing me a favor talking to me. I made mention of the noise I was getting with right turns and asked if she had heard of the complaint. My DC area dealer had many cases of the same thing and multiple cars in at the same time. There was recent mention of a fix and I wanted to see if the dealership could help me. They put it up on the rack and informed me that it would require a $400 brake job. The brakes were replaced when I purchased the car used but not with Infiniti pads. The brakes were fine but I was told the rubbing was coming from there. I doubt they even drove the car to duplicate the sound and insisted it was this that was wrong. Even if they were right the attitude and service level I received would make a Hyundai owner mad. My car is under factory warranty and I have a factory extended warranty as well. I was charged just over $36 for them to tell me it was something without properly listening to my complaint or reviewing the full case. When I was in an area away from an Infiniti dealer I would take the car to a Nissan dealership. I would avoid these guys at all costs. More
by mattinarlington
Employees Worked With
Jessica in Service
December 26, 2004
Overall, I was very disappointed in my recent dealings with Sam Swope Infiniti Sales-Louisville Group. The G-35 test drive of the new vehicle went very well & the salesman appeared to be knowledgable & co with Sam Swope Infiniti Sales-Louisville Group. The G-35 test drive of the new vehicle went very well & the salesman appeared to be knowledgable & confident about his product. However, when it came to pricing, the salesman took 35 minutes to communicate the EPP quote back to me. Note, prior to this he was told this transaction would be a cash deal and via their Nissan Employee Participation Program. FYI, early in the negotiations our sales person acted very unprofessional toward another sales person right in front of this customer. This was a definite TURN OFF and should have been an early alert but unfortunately, I gave him benefit of the doubt. Toward the end, he finally took my BMW potential trade in to their "independent appraiser's" and their offer was actually 2 1/2 times less than what I received at where I ending up purchashing a new car. Yes, I want to reiterate an insulting 2.5 TIMES LESS than what his competition offered. Overall, I was disappointed with this dealership and I have shared my experience with my family and friends. Needless to say, they all thanked me because they do not want the same arrogant and rude experience . Their dealership motto is "At Sam Swope's You Never Walk Away." Trust me folks, do yourself a favor and don't walk but RUN FAST TO THE PARKING LOT AND VISIT THIER Kentucky / Indiana / Tennessee competition. I did and was REWARDED with a fair deal and a quality new automobile. More
by JoePast
Employees Worked With
See below comments.
