I was called over and over again from their call center to bring my newly-listed car on KSL in for an offer from Low Book on what they could pay me for it. I agreed after the many calls and made an appointment to bring it to the Salt Lake City location. When I got there and checked in, I was approached by Sam. Super aggressive, hard-selling sales person with an almost flawless manipulation of making people believe that he actually cares about his customers, unfortunately for him, I am not "people". He proceeded to give me a lot of information about how they are different and special among all other car dealerships. He got my information for my car. I waited for close to twenty minutes. Then, the fun began. Sam sat down with me at a desk to tell me the offer, which I predicted would be VERY low. I was not disappointed. It was VERY low, lower by over a thousand dollars than what I had expected the absolute LOWEST to be. Oh well. After showing me a print off from Kelley Blue Book on my car, he mentioned and underlined as speaking that THIS number is the most a lender will lend on your car. After this, and having years upon years of financial experience, both in a personal and professional capacity, I non-chalantly mentioned that most lenders aren't using Kelley Blue Book and use Nada Guide values more often now, "but, oh well, thats ok." It was like I switched a light switch on. Sam immediately began to shove fact upon fact, speaking so fast I could barely understand him about how "we work with over 170 lenders" scrunching his face in a demeaning way, as I'm sure you can imagine. Ok, so he's a crazy person.... wow. Anyway, as I was about to speak, he COMPLETELY ignored me, and spoke right over me, now smiling from ear to ear. "we really want to help you sell your car though, cause we know that's hard to do." He then fiddled anxiously with his computer, and said he had to be right back because he had to print off an auto check for me and his printer wouldn't make it as large as he wanted it.(see, he really really cares, right?), WRONG, after getting up from the desk and walking away from it, he disappeared into the COVETED shark bowl, the place where all these suited up, sophisticated men sit at least 8 feet above the rest of the floor, where all the big-wigs sit behind glass walls and plasma screen TV's, truly ridiculous and sketchy as xxxx, looking as though they are doing something, but really its only to intimidate you, and came back with a print out from Nada guide on my car. You lied, Sam, and you think I didn't catch it. He plopped it down, and circled the Nada value, which happened to be $500.00 more than his original Kelley Blue Book value. Sam: "so, see, I told you. It's pretty xxxx close!" Ok....?Me: "Well, it's close but it's $500.00 more, which I'm sure you know, can make or break a purchase. that's all I'm saying, just from experience from my own personal loans, they have used Nada lately. I'm not sure what they do now, but in the past I have worked with America First, Cyprus, Mountain America..."Sam(smiles oddly and laughs literally in my face)" We work very very closely with Mountain America and you are COMPLETELY WRONG. They use Kelley Blue Book!I just spoke with those guys up there(motioning to the suit heaven). So you're saying that they're wrong?, HUH?!" Me: "ok, well. Wow, ya know, I thought the expression used today was the customer is always right. But, I guess not in this case." Sam completely ignores my complaint, stands up not without looking into my eyes and leaning forward with a sarcastic smirk and says "thanks." and then begins to walk away. No, "thanks for coming in", no, "sorry we couldn't do more for you but good luck", not even a handshake to show professionalism and , I guess, good sportsmanship, because Sam had made this into a "thing"? This was my cue, I suppose, that I was being kicked out of Low Book Sales because I was in a mild disagreement about a matter of ABSOLUTELY NO CONSEQUENCE. It made no difference about which lenders were going with what, because he based his offer for the purchase of my car on a cash, auction value, a lender's approval amount is not even involved.
I was ultimately confused and honestly, astounded at how I was treated! I have not made up a single situation that I have reported on this and I think they should feel ashamed with themselves. Sam was a ridiculous level of confrontational! Like, uncomfortable and awkward times 1 million!
Also, the positive reviews listed on this site are most likely fake. They are probably written by the very men in suits I am describing in my review. Any REAL review has AT BEST a 2 star rating, which is generous. If I could give negative stars I would. BIGGEST waste of time, and probably the RUDEST person I have ever dealt with....EVER, especially because not only was it un-warranted, but also COMPLETELY un-provoked and it’s obvious he feels that it’s acceptable treatment, which is a scary thought. Buyer beware if you have an opinion, have done research and are well informed or, suit-heaven forbid, have a brain! The second you disagree with ANYTHING, not kidding, like a light switch! This had been my third time visiting Low Book Sales, , once for support for a friend, and one other time to get an appraisal on a previous car, and believe me, whether buying, trading or trying to sell your car, the experience won't be far off from what I've described above.They are swindling, low-character, shady people working in an establishment that is of the same quality.
If you made it this far, Great JOB!
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