I had set an appointment, for 2:15 pm Sept. 20, 2013 to purchase a used dodge truck they had. I showed up at 2:10 with all the documentation, I was told to bring. Walked in the office there were 8 salesmen falling all over each other, because they were remodeling half their building, so in a space about 15 by 20 feet they have 4 work stations, 8 salesmen 1 receptionist, a customer with each sales person, and 4 more customers, waiting in line, So I was 5th in line, it is now 2:15 my appointment time I walk up to the receptionist tell her my name and my appointment time, and one of the managers names. She informs me that he was gone for the day. but you can talk with one of the sales associates. So I am waiting in line, and sales people are going in and out of the building looking up cars, and VIN numbers, of cars. then come back in and talk with their customer, so the salesmen and the customer go out to look at the car. they barely clear the cubical when another salesman and customer sit down and start their search.it was a total zoo I waited for an hour and was still number 3 in line. with 4 more people behind me. 5:15 pm 3 hours past my appointment, time, and a sales person says may I help you, I start to tell him what I am there for and another customer, comes into the cubicle and starts asking questions, of the sales person I am with. and the sales person gets up from the computer, walks out with the other customer, and poof another sales person sits down, at the computer, and starts assisting a customer he is with. I finally say hey the salesman that was helping me left with another customer, and we were in the middle of making a deal. the new sales person that had sat down, said oh just wait he'll be back. Finally another salesperson comes in and starts telling me about this car that he could make a good deal on it for me, I tell him I'm there to buy the dodge truck they have on their lot. He says oh okay well that one is in the back it hasn't been through detail yet. and the mechanics, have gone home, so I couldn't get a real good look at it unless he let me in the shop. So I said well I can't wait until Monday. let me see it how. He says okay I shouldn't but I will. can only look at it couldn't get it out for a test drive, then while I am looking at the truck the sales, man says out of the clear blue sky, Oh sorry the bank turned you down. I said we haven't even talked price. Well I looked when we were inside and the bank declined your loan. I said you guys are the bank, according to your ads, and you can finance any car. Well we can't finance that one for you. and off he went. Never in my life have I been treated so Rude, and ignorant in my life. I would never go back there even if they offered me a free truck. Worst dealer around, their ad on the radio says they are there own bank so they can approve anyone. and get you in a car today. That is such bad and false advertizing, Don't trust Low Book Sales. worst dealer of the year.
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Suppost to have been a manager.