I have had so many bad experiences with Low Book Sales since purchasing our van back in 2013. They're a bunch of liars and crooks to put it nicely. First off, when we purchased the van, the salesman said that the warranty we were paying for was "bumper-to-bumper", which does NOT exist and is very different from the power-train warranty that we actually got. However, we did not find this out until less than a month later, when the side wall of the tire blew out without warning on the freeway, causing an accident with all four of our children in the back. We forgave them, after all, the dealership is "not responsible" for the tire (their words, not ours). During that same summer, the engine started smoking while driving it. We once again took it into Low Book Sales since we were paying extra for our warranty. It ended up being several hundred dollars for a coolant hose assembly, which once again Low Book said was not covered by our warranty. Then in October 2014, we took it back to their dealership when the airbag light came on. We thought for sure that the AIRBAG would be covered, they did the diagnostic on the airbag (once again not covered) and replaced the battery (which was a different problem). After arguing with their customer service department multiple times, they agreed to do the diagnostic on the airbag as a courtesy. They disassembled the steering column, afterwards, the horn and the cruise control no longer worked. (We had used the cruise control on the way to the dealership). When we called the service department later that week when realizing that it was no longer working, they told us that we "could not prove that they were responsible for the damage". Back in February, their customer service guy, Jessie, got a hold of us after reading a negative post on their facebook page (which they have since deleted), and assured us that they were going to fix this and that their local service coordinator would call us by the end of that day. It is now the beginning of April and we have heard nothing back from Low Book Sales and are having to pay almost a thousand dollars to fix their mistake.
I Recommend This Dealer:
Did you find this review helpful?