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Loyalty Nissan Richmond

Chester, VA

4.8
385 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 385 reviews

May 16, 2024

My experience was great. Kim my advisor walked me through the process and exceeded expectations. More

by barbrellaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in Service Dept
May 16, 2024 -

Loyalty Nissan Richmond responded

Kim is happy to be of valuable assistance to you, and we greatly appreciate you taking the time to leave this 5-star review! Please do not hesitate to let us know how she and the team may be of further assistance to you.

May 14, 2024

My experience at the Nissan dealer it's always Pleasant Roger Hodges getting into my appointment and out as promise excellent servicemen I highly recommend loyalty Nissan for service More

by cleolee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
May 14, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to share your experience. Roger is happy to be apart of putting you at ease and get your automotive needs swiftly taken care of. Your safety and satisfaction are of the utmost importance to us. Please drive safely!

May 10, 2024

As always I was treated with dignity and respect Loyalty Nissan. My rep that day was Nick Howard. He was so polite and helpful. He explained what was done and what i needed to do. I am so grateful for t More

by kamin801
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howard
May 10, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Nick provided you with nothing less. Please do not hesitate to let us know if there is ever anything more that we may help you with.

May 07, 2024

Kim Turner was most attentive and helpful as our service representative when we had to bring our Nissan Frontier in for some safety recall fixes. She was friendly and very personable, and took the time to e More

by tmccollum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
May 08, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Kim this positive feedback! We are pleased to be of assistance to you throughout your visit and appreciate your business. Please do not hesitate to let us know if there is anything more that our team may help you with!

May 04, 2024

The service department took care of my needs in a timely manner and I was just a walk in no appointment. More

by Blassiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Warner
May 06, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are thrilled that our service team could provide you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. Safe travels!

May 02, 2024

Everyone at Nissan was very helpful and professional during my purchase of a new Nissan Sentra More

by michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
May 02, 2024 -

Loyalty Nissan Richmond responded

Hi Michael, Providing quality and efficient service is so important to us, and we are glad that our efforts could meet your satisfaction! Thank you for this great review. Congrats on your new Nissan! Safe travels until next time.

May 02, 2024

Loyalty Nissan in chester is a great place. My service provider, Kim Turner, is so nice and personable and always takes great care of me. It's always a pleasure to get service at Loyalty Nissan More

by Christina Newman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
May 03, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for leaving this wonderful 5-star review, Christina! We are pleased to know that Kim's assistance could be of great value to you on your recent process. We’ll continue working hard to make every interaction with us exceptional and memorable. Looking forward to your next visit!

May 01, 2024

My service agent Roger Hodges was very helpful and friendly. He kept me informed about the progress on my car. He made sure it was finished when promised and clean! I would recommend him! More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
May 01, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave this amazing review and recommendation! We are overjoyed that Roger provided you with the A+ service that you so much deserve. Please drive safely!

April 29, 2024

Kim Turner was wonderful and extremely helpful! It was a great experience. I will return in July for my inspection! More

by dbnicol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Apr 30, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave Kim this great review! We look forward to your next visit in July. Safe travels!

April 23, 2024

Stephanie B. Is an excellent advisor. She was respectful, considerate and above all very professional. More

by Cheryltaylor6785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Apr 24, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! Stephanie greatly appreciates the opportunity to work with you, and to provide you with a smooth, 5-star experience! Safe travels.

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