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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.8
352 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 352 reviews

November 13, 2025

Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided More

by E B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
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Nov 13, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your kind review. We are glad that our team provided you with thorough and efficient service throughout your visit. We wish you safe travels and we hope to see you again the next time you are in need of automotive service.

November 05, 2025

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. More

by tmcmahon794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Walton
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Nov 05, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

October 21, 2025

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him i More

by MaryTim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Grandison
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Oct 21, 2025 -

Loyalty Volkswagen responded

Congratulations on your new Volkswagen Tiguan! Providing a smooth, 5-star experience is always our goal, and we are glad that Greg's efforts met your satisfaction. He will be honored to have earned your kind recommendation. Thank you and safe travels!

October 21, 2025

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot More

by dlankford307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
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Oct 21, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! We are glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 20, 2025

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s More

by Daws7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale altizer , Steve Exteres
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Oct 21, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review! We are so glad that he consistently provides you with top-notch service. Our guest's satisfaction is our top priority and we hope that you continue to choose us for all of your future automotive needs.

October 04, 2025

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful. More

by shanny129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
D A Davenport , Steve Exteres
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Oct 06, 2025 -

Loyalty Volkswagen responded

Congratulations on your Volkswagen! We are thrilled to hear that Davenport took care of you like family and was extremely helpful. As a reminder, you can always reach out to us if you need any further assistance with your vehicle matters.

September 17, 2025

Davenport went above and beyond for me excellent service. Patient and he listen. I’m a women but he didn’t get me. More

by Msandrechiles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davenport
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Sep 17, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! We are glad that Darnell provided you with top-notch service throughout your visit. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

September 10, 2025

Very professional and knowledgeable about the vehicles would definitely buy another car or truck from here More

by londay007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isreal Lemon
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Sep 12, 2025 -

Loyalty Volkswagen responded

We are grateful to receive your praise and review letting us know our professionalism and knowledge encourages you to seek our services the next time you are in the market for a vehicle. Rest assured knowing we are here to serve you, so do not hesitate to reach out to us if you have any questions!

August 25, 2025

They did a great job and diagnosing and fixing my problem with my 2018 Volkswagen Passat. Michael Altizer assisted me and kept me informed al the way from start to completion. More

by jsm211
Recommend Dealer
Yes
Employees Worked With
Michele Altizer
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Aug 26, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Michale provided you with thorough and efficient service. It is our pleasure to serve you and your Volkswagen needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 13, 2025

Took Passat in for needed repair. The work was performed in the time that I was told and at a fair price. Michale Altizer was very thorough in his work. More

by molsy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Aug 14, 2025 -

Loyalty Volkswagen responded

We appreciate your positive review and we are so glad that Michale got your automotive needs thoroughly resolved. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

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