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Lucas Chrysler Jeep Dodge RAM Inc. - Service Center
Lumberton, NJ
1,217 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,217 Reviews of Lucas Chrysler Jeep Dodge RAM Inc. - Service Center
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January 27, 2025
Recall service work done, Had to wait a week for appointment. They only completed one of two recalls at time. Had a week to get materials for other recall. Said they would call when materials arrive appointment. They only completed one of two recalls at time. Had a week to get materials for other recall. Said they would call when materials arrived. Which was next day. At time of pickup asked about loaner again, said no to short of a job. Was told just come back anytime. Quiet obvious they do not vale my time. It was a floor mate that needed replaced. Asked if they could mail to my house. Said no, I sure, I could have handled replacement, but they where more concerned about getting money for recall hours than customers time and satisfaction. I don't know if its a change in personnel or something else, but since I bought my truck in 2019 it gone downhill. We have bought numerous vehicles from them. Used to be a go to dealer, now its a stay away for me. More
by RLANE5
Verified CustomerEmployees Worked With
Service
January 16, 2025
They are kind, They are helpful, the appointments are available when making one. The guy who went and got my car for me was very nice. available when making one. The guy who went and got my car for me was very nice. More
by RAERAEC31
Employees Worked With
I don’t remember her name but I think she is the head of service
December 10, 2024
The service team was very attentive to my needs and listened to my concerns. The work was performed in a very reasonable amount of time while I waited. listened to my concerns. The work was performed in a very reasonable amount of time while I waited. More
by paulpogo
Employees Worked With
Michael Matonti
December 07, 2024
I always get my oil changed here but this is the first time I needed actual service. (Blown tire) It was fast and easy, I ordered it from parts and Kate got me in as soon as it came in. Tire was changed, time I needed actual service. (Blown tire) It was fast and easy, I ordered it from parts and Kate got me in as soon as it came in. Tire was changed, spare put back, and the Jack was stored back under the seat. Excellent service on short timing. Thank you. More
by franktees
Employees Worked With
Kate
November 25, 2024
Jeff in the service department was great, I got there a little early but they took my jeep in right away. Another sweet girl in the office can't remember her name but she was also very sweet and brought a little early but they took my jeep in right away. Another sweet girl in the office can't remember her name but she was also very sweet and brought a little toy for my grandson. Even a salesman came out and took my grandson to where they have snacks and drinks while you wait for your vehicle. Really nice people, pleasure going there. More
by PRBRDIVA2001
Employees Worked With
Jeff
November 13, 2024
Always friendly, efficient jeep dealership I have been to out of the 3! Solved my issue I had for 3 yrs unfortunately the integrity of my jeep had been compromised by that point out of the 3! Solved my issue I had for 3 yrs unfortunately the integrity of my jeep had been compromised by that point More
by carolyn_stanley75
Employees Worked With
Jeff
November 11, 2024
My jeep reached 60,000 miles and Lucas Jeep did an excellent job in providing the proper maintenance with professionalism. I only trust Lucas Jeep with my jeep. Mike, my customer rep, did an outstandi excellent job in providing the proper maintenance with professionalism. I only trust Lucas Jeep with my jeep. Mike, my customer rep, did an outstanding job in explaining some of the maintenance involved with the 60,000 miles interval Thank you! More
by JR
Employees Worked With
Mike (he did an excellent job!)
