Luther Brookdale Toyota - Service Center

This was partly a routine scheduled maintenance visit, and partly a check on my car after some very rough driving. Jeremy made sure that every detail was covered, and was able to reassure me that my Toyo and partly a check on my car after some very rough driving. Jeremy made sure that every detail was covered, and was able to reassure me that my Toyota had survived the driving trauma undamaged (I had had to drive on a badly washed-out road - other vehicles driving that road had broken axles that day). I had hoped to have the car cleaned and detailed, not realizing that that service wasn't available on Saturdays; to make up for that, Jeremy and his crew took care of my most pressing concern (cleaning the road gunk from the door frames) gratis. This is typical of the way that Toyota City has looked after my cars for many years. More

My "check engine" light was on... Your service department quickly diagnosed a defective gas cap (a minor repair) and also checked my serpentine belt at my request. You promptly fixed my gas cap a department quickly diagnosed a defective gas cap (a minor repair) and also checked my serpentine belt at my request. You promptly fixed my gas cap and did not try to convince me I needed another serpentine belt as mine was still in good shape. Thanks for promptly fixing only what needed repair and keeping my visit short and inexpensive! More

Chris made our experience fun with his helpfulness and knowledge about the cars and his patience and kindness was exceptional to two old ladies which had no idea that they were going to buy a car. All we knowledge about the cars and his patience and kindness was exceptional to two old ladies which had no idea that they were going to buy a car. All we were doing was have service done on our 2006 Toyota. Paula also made our experience an enjoyable one with the offer she gave us. Finamce was also very professional and quick with the help we were given. We would totally recomend this dealership to anyone that wants to buy a new car. More

Toyota City-is our only dealership. We bought our first Toyota from them in 1989 and have bought from them since. We have all scheduled maintence done there too. Never an issue in all these years! I trust Toyota from them in 1989 and have bought from them since. We have all scheduled maintence done there too. Never an issue in all these years! I trust their maintence dept. and that's a first!They are the only one I do trust. We drive past dozens of dealers every time we visit Toyota City including at least one MAJOR Toyota dealership. Toyota City is the only dealership I have ever actually liked and trusted. Thanks Toyota City & Staff!! More

Always a pleasure dealing with the service department at Toyota City. Work always completed on time and often sooner. Never feel they are trying to oversell or recommend unnecessary service. Car always wa Toyota City. Work always completed on time and often sooner. Never feel they are trying to oversell or recommend unnecessary service. Car always washed even if only a oil change. More

Always polite and very informative about any service that is required. Service is always completed when they say it will be. Inform you of any service that is going to be needed and allows you to set when is required. Service is always completed when they say it will be. Inform you of any service that is going to be needed and allows you to set when it will be done. More

In the 4 yrs I have been going to this dealership for service, I have always been 100% satisfied. They are friendly, explain everything and apply all discounts to the price. The waiting area is pleasan service, I have always been 100% satisfied. They are friendly, explain everything and apply all discounts to the price. The waiting area is pleasant and they wash my car as part of the service. I recommend the dealership to friends. More

I am a loyal Toyota customer, and I also specifically choose to take my van to the Toyota service center when it needs work. One of the primary reasons I do so is because my expectation is that at Toyota choose to take my van to the Toyota service center when it needs work. One of the primary reasons I do so is because my expectation is that at Toyota, they will not miss any of the 'quirky' things that my van needs after routine maintenance (e.g. resetting the 'maintenance required' indicator after an oil change). This week, I stopped in for a new battery. When I opened my driver's window after driving a few miles away from the dealer again, I realized that the auto-power window wasn't functioning. Called back to ask how to reset, and was asked to turn around and come back. When I got there, I got a bit of runaround from the tech that was at my door when I opened it and told him that it had worked in the morning but not after the battery replacement so I was looking for the switch to make it work again...he was indicating that it shouldn't have anything to do with the battery replacement, because that was a simple cable lift/replace (seemed obvious that he was uncomfortable and seemed to be trying to dodge any 'perceived responsibility'). While he went to find a Service Advisor to help, I opened my manual and found the reset procedure myself and performed it. Clearly within my ability. HOWEVER...as I said, my expectation is that Toyota shouldn't make their customers dig for those things after maintenance...if it's not already part of the 'battery replace' checklist, it NEEDS TO be. I'm willing to pay for Toyota parts and service because I expect better in the results. Irritated to have to make the extra effort and to be told to drive the extra miles for something so simple. More

I have gone to this dealership for over 20 years and I have never had a bad experience. Every employee I have interfaced with has been very professional and knowledgable. When scheduling an appointment I have never had a bad experience. Every employee I have interfaced with has been very professional and knowledgable. When scheduling an appointment I have never had any problems getting in when I want. The staff always recommends work that needs to be done and lets me know when there is not a need to do other work. I feel they are very fair and honest. More

This morning I stopped by Toyota's auto service in Brooklyn Park, MN to have an oil change on my car. It was my first visit and I like the way they treated their costumers. Everybody seemed very frie Brooklyn Park, MN to have an oil change on my car. It was my first visit and I like the way they treated their costumers. Everybody seemed very friendly and ready to serve you. Also, the waiting room adds another complimentary to its services. Keep up the good services! Syd. More