Luther Brookdale Volkswagen - Service Center

I scheduled the vehicle to be in at 8. When I arrived I was advisred that the appointement is just to drop off the car. They woud not be able to look at it until the next day. Before the When I arrived I was advisred that the appointement is just to drop off the car. They woud not be able to look at it until the next day. Before the car was diagnosed for the problem it was brought in, time was spent upselling me. I would have been more likely to go for the upsell if I was told what was wrong with the car for the reason I brought it in. However, I was not told what was wrong with the car for the reason it was brought in until abotu 2 hours later. Answer the primary question first and then go for the upsell. More

I highly recommend Luther Brookdale Volkswagen. They have raised the bar for having high standards, great staff and cleanliness of the dealership! They have raised the bar for having high standards, great staff and cleanliness of the dealership! More

Good service and friendly and helpful. Good explanation of work performed and needed. Time was as promised Good explanation of work performed and needed. Time was as promised More

Great experience kept me up to date. Everyone was friendly and polite Bonnie I'd a gem Everyone was friendly and polite Bonnie I'd a gem More

Screen is messed up after they updated software. Issue not fixed. Had to document and return multiple times over a year to get the service center even consider looking at it. Awful. Issue not fixed. Had to document and return multiple times over a year to get the service center even consider looking at it. Awful. More

The service dept is clean and pleasant for waiting for your vehicle. They also have good coffee. your vehicle. They also have good coffee. More

Great experience, they took good care of me. I’ve been there several times in the past and I’ve always gotten good service. Hi Jason’s taken care of me as button for cars from you and I had grea I’ve been there several times in the past and I’ve always gotten good service. Hi Jason’s taken care of me as button for cars from you and I had great experience. More

Courteous staff, but when installing a "new" tire and rim, the wrong tire was put on and the rim had scratches and chips. These issues were quickly fixed but those mistakes costed me extra time and mone rim, the wrong tire was put on and the rim had scratches and chips. These issues were quickly fixed but those mistakes costed me extra time and money on a rental vehicle. More

Good experience and nice staff. Took care of all of my needs and vehicle services. Took care of all of my needs and vehicle services. More

They’ve always taken good care of me and I’ve been coming there for the last six years there for the last six years More