Luther Family Buick GMC

Did not do the job I paid for Normally I would give Luther a 5 start rating and would recommend them. However, they did not rotate the tires as they were suppose to, & I know becau Normally I would give Luther a 5 start rating and would recommend them. However, they did not rotate the tires as they were suppose to, & I know because they were also suppose to look at a slow leak I had with one of my tires, and that tire is in the same spot. I had been asking for the last year and half to change the drivers side fog light and they finally changed it. However, they changed my headlight settings and when I figured it out that night, the next morning when I went somewhere I noticed my passenger fog light was out. I had stopped somewhere 1/2 hr before appointment and the passenger fog light was still working, so I'm not buying that it just happened to go out!!!!!!!!! I'm guessing he changed my setting so I would not notice right away about it not working. My center console was also gone thru, as every time I left my car for an oil change I had put stuff a certain way, so I would know that it had been gone thru. (this is the first time since I had bought my car there and had the oil changed that it had been gone thru). More

Customer Service It was like they were always thinking ahead about what we want to know and what we would need to know. Besides taking good care of our vehicles, we w It was like they were always thinking ahead about what we want to know and what we would need to know. Besides taking good care of our vehicles, we were well cared for too. More

It was Good Work was done very well, only complaint was the long way took more then an hr. Other wise really happy with the service i received Work was done very well, only complaint was the long way took more then an hr. Other wise really happy with the service i received More

Scheduled Repair The repair was completed in time as quoted. I also had an unscheduled repair completed during this visit, saving me a return trip. Thanks, Guys! The repair was completed in time as quoted. I also had an unscheduled repair completed during this visit, saving me a return trip. Thanks, Guys! More

Excellent service Really helpful and fast knew what he was doing was able to answer all of my questions I had. Gave me the right time limit on how long it would be Really helpful and fast knew what he was doing was able to answer all of my questions I had. Gave me the right time limit on how long it would be More

Terrific service. Robin and his crew are very thorough and keep me informed about items needing attention. They take really good care of me and my vehicle. Robin and his crew are very thorough and keep me informed about items needing attention. They take really good care of me and my vehicle. More

Easy, fun and fast Susan was fantastic throughout the process. I have high standards and zero time for B.S.. My wife went to see Susan, drove and learned all about the Susan was fantastic throughout the process. I have high standards and zero time for B.S.. My wife went to see Susan, drove and learned all about the truck and difference between models. The way Susan treated her, is exactly why I bought now vs. Spring which was the plan. I normally love the "hunt" and the deal. I never drove the truck, never saw the color and Susan made everything easy, so I bought. More

Quick and easy process The process of our purchase was very quick and easy. Karen, the sales manager and the finance team answered all our questions. We did have to wait The process of our purchase was very quick and easy. Karen, the sales manager and the finance team answered all our questions. We did have to wait longer than anticipated for the vehicle to be detailed but it was worth the wait. Sam was great in helping me with my OnStar set up. More

Excellent customer service Upfront, friendly and knowledgeable service personnel. Very satisfied with the excellent service, turn around time and value. Will recommend this deal Upfront, friendly and knowledgeable service personnel. Very satisfied with the excellent service, turn around time and value. Will recommend this dealer no anyone looking for amazing customer service as well as value. More

Friendly Service Moments afters I put my application in online I got a call from an employee to set up an appointment which was very helpful. As soon as I got to the d Moments afters I put my application in online I got a call from an employee to set up an appointment which was very helpful. As soon as I got to the dealership Karen was so nice and answered all questions I had and explained the Luther Advantage. She also went out of her way to make the few blemishes on the used car I purchased less noticable. They got us through with the financing as quickly as possible for a busy Saturday. Mark was quick and explained everything well. The whole experience from start to finish was great. More