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MINI of Ontario
Ontario, CA
190 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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190 Reviews of MINI of Ontario
August 17, 2019
Price of parts inflated, People nice . Colin, The service manager told me new alternators were not available (he is mistaken...) MINI of Ontario charged $687.00 for an overhauled part. When Colin, The service manager told me new alternators were not available (he is mistaken...) MINI of Ontario charged $687.00 for an overhauled part. When I asked about the $180.00 core charge added to the price of a new alternator I was not told that it was a re-manufactured part. Pure greed. More
by jetmech
Employees Worked With
Colin Benham
Helpful June 12, 2019
Lack of attentiveness I had called Mini of Ontario before 6pm in regards to maintenance services, after being on hold for over ten minutes the representative Jessica answe I had called Mini of Ontario before 6pm in regards to maintenance services, after being on hold for over ten minutes the representative Jessica answers and informs me that the service department is closed and updates me with the news that all the service advisors were now gone for the day. I expressed to her that I was on hold for well over ten minutes and surely before the closing time, Jessica's response was that it was really busy and now all the service reps were gone. I was extremely disappointed with the poor and lack of attentiveness provided. More
by Brian Allan
Employees Worked With
Jessica
January 31, 2019
Fantastic Service I always service my mini with Alex Perez. He always knows how to make my day with any repairs needed. He explains the services and also the recommen I always service my mini with Alex Perez. He always knows how to make my day with any repairs needed. He explains the services and also the recommendations. I know I leave my car in good hands. Thanks Alex!!! More
by Noey
Employees Worked With
Doug Pielemeier
November 13, 2015
better than expected I brought my Mini if for the first time to this dealership (because it was closer to my house) for a recall replacement of the passenger seat belt sen I brought my Mini if for the first time to this dealership (because it was closer to my house) for a recall replacement of the passenger seat belt sensor. The SERVICE ENGINE SOON was on, so I decided to have them investigate that too. Picking it up the next day, the service agent said they found nothing wrong, even after test driving it 10 miles, and the service light is now off. They could have legitimately charged me the $130 I signed to, but instead, charged me zero. Yes, I am pleased! More
by Hesperia guy
Employees Worked With
Eric
June 27, 2014
Unethical report to BAR Paid to have tires rotated and they didn't perform the service; when questioned they tried to lie about it. When asked to speak with service manager, Paid to have tires rotated and they didn't perform the service; when questioned they tried to lie about it. When asked to speak with service manager, well I never got to.... Told me I'd receive a refund and still waiting on that... More
by Gdickson
Employees Worked With
Miguel Becerra
May 10, 2014
Client for life! Having your car need repairs right after the warranty expires is a scary thing. Fortunately Miguel Becerra (service advisor) helped me out. He was Having your car need repairs right after the warranty expires is a scary thing. Fortunately Miguel Becerra (service advisor) helped me out. He was able to quickly diagnose the car and offer me the BEST solution. He didn't try to sell me any unnecessary services and was completely upfront and honest with me. MINI of Ontario hooked me up with a loan car at no charge and MINI USA made me a MINIac for life! More
by DizneyDux
Employees Worked With
Miguel Becerra
November 29, 2012
I can not say enough about Mini of Ontario and EVERYONE that works there. One word is FANTASTIC. This is my second Mini and I have NEVER had a bad day there. Everyone is so polite and friendly. I get my ye that works there. One word is FANTASTIC. This is my second Mini and I have NEVER had a bad day there. Everyone is so polite and friendly. I get my yearly service and I am treated like I just bought a new car. I love my Mini so much and the people behind it make it even greater. THANKS Mini of Ontario.AAAAAAAAAAAAAAAAAAAAA++++++++++ Mary J. Cooper More
by MontyCooper
Employees Worked With
Phil Mike Stormy Jamie
April 03, 2012
MINI of Ontario has done most of the service since the car was 1 year old. Their work is done right the first time and they always keep me informed about the repairs and when the car will be done. I won' car was 1 year old. Their work is done right the first time and they always keep me informed about the repairs and when the car will be done. I won't go to any other MINI dealer. Erik, the service manager, will go the extra mile. More
by wyodreng
Employees Worked With
Michael
February 27, 2012
These folks do it right. They have a classy, top-notch dealership and they go out of their way to provide attentive, personalized customer service. The positive, friendly attitude is evident throughout t dealership and they go out of their way to provide attentive, personalized customer service. The positive, friendly attitude is evident throughout the dealership. The quality of service is outstanding; the techs know what they are doing and they take excellent care of you MINI. We bought our JCW MINI here and we were very pleased with the entire process. Highly recommended! More
by steben6
Employees Worked With
Gabe Lopez, Stormy
August 08, 2011
Friendly, knowledge and patient. Made significant efforts to advocate for best financing options. Able to answer questions about accessories that were important to me and my lifestyle. to advocate for best financing options. Able to answer questions about accessories that were important to me and my lifestyle. More
by PM11
Employees Worked With
Roy Beach
