MINI of Stevens Creek - Service Center

Blake Justman, the tech who helped me, was very professional and addressed my questions and concerns. professional and addressed my questions and concerns. More

Great service advisors. I have been going to this dealership for almost 10 years and I have always had great customer service whether it be in the sales department or servic I have been going to this dealership for almost 10 years and I have always had great customer service whether it be in the sales department or service department. Although pricey, they make me feel like my car is getting the best care to keep it on the road for many years to come. More

I brought my Clubman S, 2011 oil change. Service advisor was helpful and checked in with me while I waited to get my oil changed. I ended up purchasing the 3-year oil deal, this cost is $2 Service advisor was helpful and checked in with me while I waited to get my oil changed. I ended up purchasing the 3-year oil deal, this cost is $225. More

Employees are very polite. I felt super comfortable there. I can tell they care about the consumer. I felt super comfortable there. I can tell they care about the consumer. More

The service department did a check of my car; they said I needed a thermostat replacement and it would cost $3300. I found a great Mini mechanic who reviewed the problem, figured out that it needed something needed a thermostat replacement and it would cost $3300. I found a great Mini mechanic who reviewed the problem, figured out that it needed something else, and it cost me less than $100. More

It was a great experience of car service work in today's world. Devin kept me totally informed through out the entire process. world. Devin kept me totally informed through out the entire process. More

The service advisor - Adrian was wonderful. He kept us apprised every step of the way. He went above and beyond in contacting our extended warranty carrier to get approval for work that needed He kept us apprised every step of the way. He went above and beyond in contacting our extended warranty carrier to get approval for work that needed to be done on our mini cooper. More

Mini provides excellent an excellent service department. Match this with the superb staff member Blake and you have an award winning department. My service advisor Blake has alway provided great communicati Match this with the superb staff member Blake and you have an award winning department. My service advisor Blake has alway provided great communication skills with a one of a kind tailored experience. The videos through the service are a nice touch. This lets me know and see issues which I have none. Well outside of breaks and a nail in the tire. An I absolutely the streamline payment process. Though nobody likes a bill this is the right way of service. More

Always a pleasant experience and please in the proper care of my Mini. The staff has always been very nice! care of my Mini. The staff has always been very nice! More

This was not a pleasant experience. Basically, we waited 3 h for an oil change. I had to keep asking when the car would be ready. If they had told me it can take 3 h I would have dem Basically, we waited 3 h for an oil change. I had to keep asking when the car would be ready. If they had told me it can take 3 h I would have demanded a loaner vehicle. More